Summary of Qualifications
Engineering professional with versatile and thorough technical skills in factory automation systems, safety controls, and surface mount technology (SMT). Self starter with a proven track record of determining and implementing innovative solutions for complex issues. Demonstrated skills in directing, instructing, coordinating and motivating co-workers and customers. Adept at evaluating client needs with a positive and cooperative attitude to create products and systems that meet specifications and ensures customer satisfaction. Resourceful leader who is adaptable, responsible and trustworthy with problem solving and interpersonal, verbal and written communication skills.
Professional Experience
Motorola Mobility Incorporated – Libertyville, Illinois 2006 - 2012
Senior Process Engineer
Conduct new product reliability testing and supplier part qualification in the Advanced Manufacturing Technology Team. Resolve SMT padstack and part reliability issues, design and approve padstacks for new parts, create and implement standards, and communicate changes with global team members. Initiate flex padstack development for improved quality and global process alignment.
• Create tools to improve padstack generation time by 40%, which decreased first time approvals by 50%, and reduced engineering approval time by 50%.
• Interface with cross-functional teams to solve issues across multiple products simultaneously, which reduced factory failures 11% while having minimal impact on other parts of the design.
• Develop overviews on processes and troubleshooting to create common methods for solving similar issues worldwide, which reduced engineering change requests by 25%.
• Evaluate risk associated with local change requests, research critical failures and develop test plans for manufacturing solutions to significantly reduce surface mount related field failures.
• Earned Green Belt for incorporating six sigma practices to solve top proto-factory SMT issues.
Pilz Automation Safety - Canton, Michigan 2002 - 2006
Chicago Regional Application Engineer
Provided customer support, training, sales and marketing solutions for an international leader in safety controls and safety products. Daily onsite activities included troubleshooting customer and project problems, assessing and responding to safety-related questions, creating training materials, proofreading drafts for new standards and creating presentations. Offsite activities included training customers at client sites, creating and delivering presentations at trade shows and safety seminars, performing new product research and developing sales and marketing strategies.
• Served on international robotic and packaging safety standards committees and coordinated with project engineers to ensure proper products and applications were selected to meet the standards of each country.
• Instrumental in the acquisition of two major automotive plant accounts by presenting the factory benefits and cost saving from using new technology.
• Reduced training time 30% by developing and managing the company’s new training program.
• Incorporated client needs into training courses, resulting in a 40% increase in customer satisfaction ratings.
• Increased customer order accuracy by designing an automated quotation guide.
Motoman, Incorporation - West Carrollton, Ohio 1995 - 2001
Senior Application Specialist 2000 - 2001
Developed software solutions to solve client problems through programming and custom simulation models, developing and distributing the sales department’s newsletter and performing system testing. Conducted customer and trade show presentations, researched industry trends, performed software and hardware testing and documented testing procedures and results.
• Quickly resolved robotics system problem during a trade show by incorporating the problem into a demonstration showing the ease of fixing the company’s robotics.
• Coordinated vendors, contractors and internal personnel to organize a new demonstration room.
• Conceived interactive, creative and fun demonstrations that were brought to life in trade shows and in the Toy Maker exhibit at the Chicago Museum of Science and Industry.
Senior Engineer 1998 - 2000
Earned promotion through a series of positions of increasing responsibility to serve as a key member of the Technology Advancement Group, estab...
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