QUALIFICATIONS SUMMARY
Bilingual electrical engineer with 8 years of experience in U.S.-Mexico (world class) manufacturing operations with a strong background in Quality Assurance, ISO, Lean Manufacturing, Six Sigma Green Belt, Demand Flow Technology and New Project Development.
PROFESSIONAL EXPERIENCE
Augen Optics - Quality Assurance Supervisor
Ensenada, Baja California Norte, México November 2006 – November 2007
• Responsible for in-process inspection and quality assurance
• Coordinated Material Review Board (MRB) for final disposition of material
• Supervised 10 quality assurance inspectors
• Certified and validated new product development
• Defined quality pass/fail criteria for finished goods
• Responded to customer complaints and implemented corrective actions
• Maintained cost of scrap and defect per millions (DPM) under company goals
Ingersoll Rand Schlage Lock Corporation - Manufacturing/Quality/Project Engineer
Ensenada, Baja California Norte, México August 1998 – June 2006
• Managed quality engineering standards as Project Leader for new product development, specifically the launch of high-end residential decorative locks
• Assisted in manufacturing and operational management by identifying potential quality problems
• Developed systems and processes in order to identify potential quality problems
• Maintained 5 starts program, scrap DPMs, CPKs and customer complaints under goal levels
• Implemented new controlled assembly process for DPM’s reduction from 753 dpm to 136 dpm in 8 months
• Successfully introduced a new grade two hands free installation lock cylinder quality documentations, PIPs,
PPCPs, OMS, and TOMS product knowledge training
OTHER EXPERIENCE
U.C. Berkeley 21st Century After School Program – East Oakland School of the Arts
Homework Center Academic Lead Tutor
Oakland, California January 2011 – July 2012
• Coordinate weekly student one-on-one meetings to provide academic support for “at risk” students
• Maintain weekly check-ins with parents of ESL students and provide communication between families and the school all in Spanish
• Hosted “Finance Fitness” parent workshops providing information on financial resources and provided translation support for Latino parents.
California State University, East Bay “Project SOAR” (Successful Options for Academic Readiness)
Academic Tutor for Castlemont Community of Small Schools (CBITS, EOSA, LPHS)
Oakland, California February 2010 – May 2011
• Responsible for working with Academic Counselor Assistants and teachers to provide academic support for the SOAR Class of 2011 Cohort
• Mentor various “at-risk” students in all three schools through weekly individual class pullouts
• Collaborate with Project SOAR’s Parent Liaison as a Latino liaison for Spanish speaking parents at all three high schools (CBITS, EOSA, LPHS)
ACSQUARE Telecommunications
Customer Service Calls Representative
East Bay February 2008 – February 2010
• Responsible for working with Installation Tech to solve Customer complaints
• Responsible of customer complaints and corrective action implementation
• Responsible to visit and audit implemented corrective actions and closing customer complaints
E...
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