Kyla
Objective Organized and goal oriented. Able to coordinate several tasks simultaneously. Commended for reliability and trustworthiness. Enjoy working as a team member as well as independently. Proven leadership and organizational abilities. Strong interpersonal skills and positive work ethic. Ability to grasp new ideas and compose them into desired results. No matter what the task at hand, I always strive for 100%. It is my personal goal to be the best at everything I do. I plan to start college in the fall and work towards earning my degree in psychology, which will eventually lead to my own practice as well as opening several after-school counseling centers for youths.
Experience 2010-Present Brighthouse Networks Orlando, Fl
Voice Provisioning Specialist
• Provide technical support for digital phone for technicians
• Provide assistance for other Brighthouse agents dealing with digital phone
• Make outbound calls to customers concerning digital phone issues
• Do daily reports that deal with different areas of digital phone, including but not limited to: digital phone feature changes, porting issues, and account corrections
• Taking the lead on different employee functions
• Mentor new and existing agents
• Creating Methods and Procedure manuals for employee tasks
• Multi-task through reports and escalations delegated to me
• Provide excellent service to technicians, agents, and customers
• Training new employees as well as senior employees
2010-2010 Brighthouse Networks Orlando, Fl
Help Desk Technician
• Provide home phone and internet support to customers
• Navigate through various windows to provide that support
• Multi task/Customer service/Technical support
• Exceptional ability to make the customer feel valued
• Friendly outgoing and kind personality makes the ...
Login or Register to view the full resume.
