SUMMARY Seasoned Field Service Technician with over 20 years of solid experience in installing, troubleshooting, and maintaining enterprise-class, mission-critical high-volume copiers, printers, and fax machines with excellent service levels resulting in zero-to-minimal downtime. Can work independently with zero supervision and also as a team player. “Go to” person for complex service issues.
EMPLOYMENT
4/06-Present Delphax Technologies Inc/BancTec Minnesota, MN
Customer Service Technician –Digital Image Printing.
Responsible for:
• Conducting preventive maintenance on high-volume, mission-critical copiers, printers, and fax machines for high-visibility clients, including some on Wall Street.
• Maintaining the software, hardware and network on all the computers.
• Maintaining and updating the parts inventory.
• Troubleshooting all issues, including bugs not mentioned in the service manuals.
• Upgrading the units and attending training for new software updates and new features.
• Ensuring that all service levels mentioned in the Service Level Agreement, from the first report of the issue to the resolution are matched or bettered.
• Training and mentoring junior service technicians.
2/96-4/06 Ricoh Business System New York, NY
Certified Field Service Representative (IV) -Digital Products
Responsible for:
• Installing and maintaining the entire spectrum of Ricoh digital fax and copier equipment.
• Installing print/scan kits for all digital copiers, including the Eb 105e Series Fiery.
• Installing high-visibility, high-volume, zero-downtime, industrial-class machines.
• Performing upgrades to the software and firmware in the copiers.
• Solving network-related issues involving Ricoh’s entire digital-products portfolio.
• Troubleshooting routine, one-off, rare, and challenging copier faults within an acceptable downtime window.
• Conducting preventive maintenance on all Aficio products.
• Training and mentoring other technicians.
3/94-12/95 Classon Business Machines Brooklyn, NY
Service Representative
Serviced computer equipment, power supplies, printers, calculators, and electronic Typewriters.
12/90-11/93 Jet Copy Ashdod, Israel
Service Technician
Installated and maintained Ricoh and Sharp copiers and faxes machines. Serviced printers, and dig...
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