Richard D. Woods
SUMMARY
Seeking position of Quality Assurance Tester. Qualifications include sixteen years of experience in software and hardware product development and testing environments. Comprehensive background in software testing, system integration, IT and digital headend support. Developed test plans, test cases, test procedures, test reports, and conducted tests for SQA and development departments. Experience in lab environments and working with electronics. Have strong presentation and communication skills.
EXPERIENCE
Scientific Atlanta/Cisco Systems, Inc. Huntsville, Alabama
Senior Software Test Engineer 2001 – Present
• Developed test procedures and plans to evaluate functionality of settop code.
• Provided periodic customer onsite testing support for Time Warner.
• Successfully met tight deadlines by closely monitoring test objectives and milestones. In addition, assisted other team members to meet their deadlines to complete the quality assurance cycle on time.
• Tested field fixes for defects discovered in fielded code.
• Improved testing processes by integrating new tests based on defects reported by technical support.
• Executed tests plans and updated management on the progress and results.
• Evaluated daily logs from overnight stability scripts and reported any errors to the development teams.
• Successfully worked with remote test teams on SQA projects.
• Maintained and edited automated python scripts
• Participate as a test member of a large test team.
• Developed test scenarios from testing requirements.
• Designed test scenarios and test cases that conformed to test requirements.
• Worked with the project team to complete projects on time.
• Stayed current with Cisco testing tools.
• Created test plans from customer requirements.
• Created test cases from customer requirements.
• Executed automated scripts on a daily basis.
• Helped team with defect prevention after performing escape analysis.
• Worked with team on project documentation.
• Monitored and triaged bugs after overnight testing.
• Logged defect reports for discovered defects.
• Distributed test artifacts to development leads for peer reviews.
• Maintained test databases to ensure CRs were properly archived.
• Created traceability test reports.
• Worked with program management and developers to adjust our testing strategy.
IT and Facilities Support
• Provided local IT support for the Huntsville office.
• Reloaded operating systems such as Windows XP and Fedora Core 3 when necessary.
• Helped each employee in the office with any IT related issues.
• Wrote instruction manuals to assist employees with loading new software packages.
• Refurbished and maintained employee laptops and towers.
• Configured laptops and PCs for visitors and newly hired employees.
• Regularly ordered all of the necessary accessories for laptops and towers.
• Built network cables for various network projects.
• Ran network cables and installed wireless access points.
• Worked with remote headquarters to install Telepresence and video conferencing.
• Installed and maintained Smartboards for collaboration with remote offices.
• Worked with remote headquarters to install Telepresence and video conferencing.
Headend Support
• Responsible for headend and ASIC lab construction.
• Worked with contractors to build and expand headend labs.
• Maintained and operated a Time Warner cable headend.
• Continually upgraded and added satellite content to headend for development purposes.
• Provisioned settops for development and sqa purposes.
• Regularly upgraded software on digital network control system.
• Worked remotely with other lab teams to keep Huntsville lab up to date with other labs.
• Coordinated all lab activities.
• Remotely provided headend support for other labs.
• Created instruction headend lab manuals for developers.
• Replaced and reconfigured any failing headend servers or headend hardware.
MessageMedia Huntsville, Alabama
Senior Quality Assurance Engineer 1999 – 2001
• Developed test procedures and plans to evaluate the performance of e-mail list server software.
• Conducted extensive performance testing which revealed many critical bugs. The analyses of the final performance tests led to a white paper used by the sales team to configure new systems.
• Successfully met tight deadlines by closely monitoring test objectives and milestones. In addition, assisted other team members to meet their deadlines to complete the quality assurance cycle on time.
• Assisted in quickly establishing a structured quality assurance process for this Internet startup company.
• Improved testing by integrating new tests based on bugs reported by Technical Support.
• As a result of assisted support, many critical customer problems where resolved faster and to the satisfaction of the customer.
• Executed tests plans and updated management on the progress and results.
Intergraph Corporation Huntsville, Alabama
Senior Test Engineer – New Product Verification and Test 1996 - 1999
• Defined the hardware and software requirements for each test cycle.
• Developed and refined effective test specifications and plans.
• Successfully maintained a tight verification schedule.
• Tested and certified Intergraph Intel Pentium-based workstations, servers, and PCs, including associated drivers, software, firmware, and various peripherals.
• Provided technical support for customers and manufacturing.
Senior Technician – System Demonstration Department 1994 - 1996
• Configured and set up desktop and desk side ...
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