Summary of qualifications
September 2007-Present General Dynamics C4 Systems Field Service Engineer USCG Sector Miami and Group Humboldt Bay
Liaison for field related activities for the US Coast Guard Rescue 21 system which is a Search and Rescue system designed and supported by General Dynamics C4 Systems.
24/7 emergency response coverage for this National Distress system as well as regular maintenance coverage. Regional and occassional national travel for support. Trained, supported and Mentored newer Field Engineers.
Responsible for the Disaster Recovery System located in Novato, CA and maintained the entire Rescue 21 US Coast Guard Training Center in Petaluma, CA to ensure optimal state of readiness.
Oversight of many sub-contractors in the regular maintenance and emergency repairs of complex sub-systems like CAT Generators, Motorola Radios, Tower work and HVAC systems.
Inventory management of all regional spares, holding approximately $500,000 in local storage facilities. Regular material and logisticshandling via Fedex and/or freight companies for larger projects
#Sun #Dell #Microsoft #Cisco #Motorola #Caterpillar #Rohde and Schwartz and other manufacturer equipment all in a complex trunked radio network interacting with a remote call center.
http://www.gdc4s.com/content/detail.cfm?item=816a4a1c-1316-4879-adff-430e9f7972fa&page=2
June 2004-September 2007 General Dynamics, IT Operations Analyst III, Site Manager
Site Manager and Operations Analyst for Department of Homeland Security prototype maritime port security system.
Managed a field service shop of 4 technicians, providing 24/7 on call support as well as regular Preventative Maintenance (PMS) and Casualty Repairs. Trained all technicians on the technical aspects of equipment and network, FRACAS reporting, Preventative Maintenance program, Tower Climbing and any other job related information.
Sites included: 15 remote sites and 13 Law Enforcement Agency boats from 5 area agencies, from Ft. Lauderdale to Key West, Florida.
Equipment is located at Military facilities, private condominiums, commercial buildings, towers, Energy facilities, Military boats and Law Enforcement Agency boats and require a variety of access levels and interaction with their representatives.
The equipment supported includes Solaris-Unix, Linux and Windows 2003 Servers as well as proprietary Defense software packages and Camera management software. Maintain a large wireless network of Cisco and Orthogon-Motorola equipment. Camera systems supported are Pelco, Panasonic, Fujinon, RVision, Axsys and Smartsight-Verint.
Maintain database of Government equipment and parts installed at sites as well as stocked in shop warehouse for maintenance and emergency repairs. Also, maintain tracking system of trouble tickets to provide Government with detailed failure data for analysis and Engineering changes (FRACAS).
Close contact with Government officials and Law Enforcement Agencies to ensure that systems are performing to expectations.
January 2000-June 2004 Carl Zeiss, IMT Inc.
Senior Technical Support Engineer
Coordinate Measurement Machine (CMM) Field Engineer installing, calibrating, repairing, and relocating machinery as needed.
Installed and maintained HP-Unix, Windows 95/2000/NT/XP, DOS and other proprietary types of software.
Proficiently used Electronic Test Equipment such as Digital Micrometers (Tesa), Digital Multimeters (Fluke), Oscilloscopes (Tektronix and HP) and a multitude of hand tools including torque tooling, Gage Blocks and pneumatic gauging and tools.
Worked with industrial manufacturing automation systems, domestic and German
Environmental Enclosures , power distribution and protection systems and compressed air systems.
Was transferred to Minneapolis to work in the Technical Support Group, supporting 60 + Service Engineers and customers including GM, Ford and Chrysler, and many tier 2 suppliers.
Supported new product launches of three new product lines. Working directly between German engineers and end users to collect Mean Time Between Failure (MTBF) data. Also, served as liaison between Field Service and Engineering to produce Technical Memos, Manuals, Training courses and Engineering Changes for product improvement.
Field Service Tools manager during short-staffing period ensuring tools were maintained to ISO standards.
Worked in several Spanish speaking countries as well as Canada and Germany and provided Technical Support for 10-15 Mexican Service personnel and many Mexican customers.
April 1999-December 1999 Whaley Foodservice Inc.
Industrial Foodservice Technician
Serviced Industrial Foodservice Equipment using Natural Gas, Propane, Steam, and High Temperature Oils focusing on the Electronics.
Attended various Manufacturers schools.
Installed, Repaired and Calibrated all types of equipment using special test equipment and various other specialized hand tools.
Moved into the regional office to assist with the reorganization of the parts and service department.
October 1998-April 1999 University of Miami, Marine Tech. Group
Marine Electronics Technician
Marine Electronics Technician providing onsite support to scientists by operating and maintaining Scientific Test Equipment including shipboard sensors and shipboard data collection networks.
Worked on Acoustic Doppler Current Profilers, WeatherPak, Thermal Salinographs, and Current Temperature Devices and on a Windows 98/NT Fiber Optic Network. <...
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