Executive Summary
Experienced and detail oriented Manager with a strong technical background. Well rounded in all processes of a fast paced manufacturing environment. Exceptional team building and motivational skills.
Core Qualifications
Complex problem solving
Supervision and training
Computer-savvy
Team building
Sound judgment
Quality improvement
Customer relations
Policy/program development
Professional Experience
Field Services Manager
August 2005 to July 2012
Lightspeed Technologies – Tualatin, Oregon
Manufacturing and direct sales of custom classroom amplification systems for the K-12 education market.
Created Installation and Service Network across the United States from the ground up (100 + contractors).
Managed all installation projects in assigned 13 state territory.
Developed Training and Certification Programs to keep installers up to date on the latest products and installation procedures.
Developed custom documentation and procedures to ensure quality installations and satisfied customers.
Created technical drawings and documentation.
Managed direct and indirect customer relations.
Member of Sustaining/Quality Control Team. Identified and resolved product issues in the field. Consultant for continued improvement of existing product lines.
Resolved technical issues with New Product Introduction and manufacturability with Engineering.
Produced User and Installation Manuals.
VP of Manufacturing
June 1995 to December 2004
Cardio Theater Holdings, Inc – Portland, OR
Part owner of custom A/V equipment company specializing in Health Club entertainment while exercising.
Held a key role in building the company from the ground up, taking it from a garage operation to a $15 M company in under 10 years.
Managed day-to-day operations of the manufacturing process.
Implemented and maintained Quality Control procedures.
Introduced new revenue streams into company, increasing sales by 45 percent in under two years.
Worked closely with the Accounting Department to manage cash flow.
Increased profit margins by 30 percent by identifying, utilizing and overseeing offshore vendors.
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