SENIOR SOFTWARE ENGINEER
International / Fortune 500 / Systems Management / Telecom / Wireless / Field Operations / Multi-Sites Testing / Solutions / Performance Analysis / Configuration / Data Center / Disaster Recovery / CRM
I provide the foundation to install, configure and troubleshoot software for Fortune 500 and public sector clients. Leading field support operations and upgrades for HP Professional Services and Compaq, I implemented new technology and upgrades to support Fortune 500 customers like McDonald’s, Motorola, Verizon, General Dynamics and Metro PCS.
Working closely with customers, end-users, development teams and sub-contractors in design, development and implementation stages, I excel in complex software installation of mission critical data center applications.
Refining software systems to maximize profitability
Successfully troubleshooting software and hardware in challenging conditions
Turning around key accounts, collaborating with developers and end-users
Directing and supporting software training to exceed customer expectations
A software and solutions expert, I execute technology products and upgrades that exceed expectations. From installing operating systems to providing disaster recovery, I drive revenue and shape long-term client relationships. In addition to taking numerous internal training courses, I am skilled in Guardian and HP technologies, Tandem systems, wireless and telecomm, HP Nonstop, LTE, GSM, CDMA, Servernet, UNIX HP, Himalaya and Tacl, among others.
SELECTED ACCOMPLISHMENTS
Slashed Mobile Phone Fraud, Saving Millions. HP and Motorola client in Kazakhstan faced 47% mobile phone fraud and was losing over $7M in revenue. Tasked with installing, testing and configuring first HP authentic center in the country, trained customer to use application. Created software solution, reducing fraud to 3%, and recouping $6.6M.
Turned Around and Retained Key Account. Cricket Wireless, an HP client, was suffering from a one year delay in upgrades and threatened to return millions in hardware. Tasked with upgrading hardware and software to new blade systems. Collaborated with client and end-users, saving key account, and securing $1.5M contract for Premier Services.
Executed Roaming Ability in Russia. Tasked with implementing roaming capabilities in Russia; faced upset HP/Motorola client and language barrier. Worked with switch engineers to test cases one by one, integrating roaming ability on time to Russian customers. Saved multi-million dollar account and shaped loyal client relationship.
Implemented Off-Site Upgrades, Saving Thousands. Motorola faced budget constraints and could not upgrade necessary HP operating systems, middleware and applications on-site. Assumed leadership, creating off-site upgrade plan. Ensured contracts were met, saving $200K+ in expenses for Motorola and securing future business for HP.
Upgraded Software Despite Challenges. HP software upgrade faced customs complications in Lima, Peru. Created alternate plan, arranging for three gigabytes of software to be transfe...
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