EDUCATION
2008 - 2012 LAKELAND COLLEGE Sheboygan, WI
BA, Business Management. GPA: 3.5
2003 – 2007 FOX VALLEY TECHNICAL COLLEGE Appleton, WI
Associate Degree, Marketing (Graduated with honors). GPA: 3.6
PROFESSIONAL EXPERIENCE
2009 – 2011 ALTA RESOURCES (Business process outsourcing for Fortune 500 companies) Neenah, WI
Manager Bilingual Customer Service (Procter & Gamble)
Managed business development efforts to increase sales, expand customer base, and attract new product lines. Handled client relationship management functions to develop and strengthen the Latin American clientele base.
• Conducted outbound sales for Procter & Gamble Salon Professional and contacted potential accounts to increase sales of products
• Implemented daily sales strategies to close sales on each call and explain the features and benefits of different product lines
• Assisted both Spanish and English speaking customers with converting to P&G product lines for salons
• Continually exceeded goals for total amounts invoiced per day and openings of new client accounts
2009 – Sept. 2012 ABERDEEN HOMES, INC. (Residential construction management and development company) Appleton, WI
Product Coordinator part-time
Played an integral role in creating marketing initiatives, analyzing industry trends, and identifying new markets to bolster new clientele to build custom homes
• Developed marketing strategies to drive sales growth and customer satisfaction
• Conducted qualitative and quantitative research to help determine customer preferences
• Continually updated and refined the sales, customer care, and marketing plans
2008 – 2009 ALTA RESOURCES (Business process outsourcing for Fortune 500 companies) Neenah, WI
Manager Bilingual Customer Service (Disney)
Handled fast paced environment to continually resolve client conflicts over the phone.
• Assisted both Spanish and English speaking Disney Movie Club Members with opening new accounts, billings, closures, package tracking, and troubleshooting
• Applied credit and finance fundamentals to process finance charges, payments, returns, adjustments, and collections
2007 YMCA OF THE FOX VALLEY Ap...
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