QUALIFICATIONS
Highly analytical and solutions-focused professional, leveraging proven expertise in customer relations and service to excel as a Patient Access Representative.
AREAS OF EXPERTISE
** Customer Service: Personable and engaging with a near 10-year history of delivering unparalleled customer support. Strong relationship building talents, cultivating rapport and earning trust to promote high levels of customer satisfaction and retention.
** Office Administration: Extensive experience collecting and organizing confidential customer information to support efficient and accurate document processing / management. Detail-focused and deadline-driven while handling customer billing and financial information.
** Effective Communication: Excellent communication and active listening skills, accurately assessing client needs and swiftly addressing / resolving concerns. Proven success fostering cross-functional coordination to support seamless daily operations.
** Additional Strengths: Strong background in insurance industry with in-depth knowledge of insurance benefits / coverage. Technically savvy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Astute time and priority manager, strategically balancing competing tasks to support fast-paced office environments.
SPECIALTIES
administration, administrative practices / processes, back office, billing, calendar management, confidential information, coordinator, file management, filing, front office operations, information management, insurance, marketing, multiple line telephone, office services, organizational skills, patient communications, patient liaison, patient relations, policy & procedures, process improvement, recordkeeping, records management, scheduling management, telephone, time management
EDUCATION
LIBERTY UNIVERSITY, Lynchburg, VA
Bachelor of Arts, Business Administration – Healthcare (anticipated 3/2013)
DAVENPORT UNIVERSITY, Grand Rapids, MI
Associate of Science, General Business
EXPERIENCE
LIBERTY MUTUAL GROUP – Snellville, GA
-- Insurance Agent, 6/2001 to Present
Related Skills: Customer Service, Communication, Client Support, Needs Assessment, Relationship Management, Telephone Support, Active Listening, Problem Resolution, Customer Relations
Engage with clients in person and via telephone, leveraging communication and assessment abilities to determine needs and recommend appropriate solutions; provide detailed information, address specific customer inquiries, and promptly follow up. Build strategic relationships with potential clients and key decision makers, network with new and existing accounts, and maintain renewal policies. Participate in weekly networking events as well as follow up on pre and post sales connections.
Key Contributions:
** Increased client satisfaction by accurately managing accounts, handling customer applications, and processing financial and billing information.
** Expanded business by coordinating educational and marketing events, presenting information to groups, and overseeing cold calling and cross selling strategies.
** Earned Pacesetters Award an impressive six times as a result of excellent performance and dedication to company goals and objectives.
** Dramatically increased sales by 25% within one year by attracting three key clients with...
Login or Register to view the full resume.
