OBJECTIVE
To seek a position that will utilize effective interpersonal relationship skills and encourage analytical approach to apply theory to practical situations
Location: Houston, Texas
EDUCATION
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Virginia Polytechnic Institute and State University, Blacksburg, Virginia.
Master in Information Technology (Online)
Expected Graduation: May 2014
George Mason University, Fairfax Virginia, August 2006 – May 2009.
Bachelors in Science: Systems Engineering and Network Systems
Senior Design Project, September 2008 – May 2009
Sivix Corporation sponsored, Senior Design Project, GMU
• Collaborate with four peers on a project sponsored by Sivix which involves cross designing a new student ID card that will allow two-way communication for campus wide alerts and provide a complete student/faculty transaction system for campus meals, building entry control/tracking.
• Perform parametric tests to evaluate the alternatives - Utility function and Sensitivity analysis
Northern Virginia Community College (NOVA). Annandale, Virginia, 2004 – August 2006.
Associates in Science: Computer Science
COMPUTER SKILLS
Operating systems: Windows 2000, XP, Vista,7.
Office automation packages: Microsoft Office Suite 2003/2007 (Word, Excel, Power Point, Access, and some Visio)
Tools: Arena Simulation software, Core Application Suite (Model-Based Systems Engineering Software), Aerohive technology.
EXPERIENCE
Alexandria City Public Schools- Alexandria, VA July 2011 – Present
Network Support Specialist
• Assesses malfunctions of network hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations.
• Assists other personnel as may be required for the purpose of ensuring an efficient and effective work environment.
• Installs computer equipment, network software and hardware on a variety of platforms for the purpose of upgrading and maintaining equipment and software.
• Maintains network hardware and software, computer hardware, and/or software applications for the purpose of ensuring efficient program operations at District Office and school sites.
• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
• Install and configure wireless networking equipment.
• Perform routine maintenance or standard repairs to networking components or equipment.
• Test computer software or hardware, using standard diagnostic testing equipment and procedures.
• Troubleshoot network or connectivity problems for users or user groups.
• Prepares written materials (e.g. procedures, documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
• Repairs network-related hardware (e.g. computers, peripherals, and network equipment) for the purpose of maintaining computer and network equipment in a safe and functional operating condition.
Alexandria City Public Schools- Alexandria, VA December 2010 – June 2011
Computer Literacy Site Coordinator and Teacher
• Teach an ACPS parent computer literacy course once a week.
• Conduct monthly “Touchback” meeting for participants.
• Maintain contact with participants to answer questions and provide support.
• Coordinate the logistics of the program, including but not limited to – guide creation, translators, technology set up, attendance, computer distribution and tracking.
Alexandria City Public Schools- Alexandria, VA March 2010 – June 2011
ITS Technician
• Assists users with computer hardware and/or software applications for the purpose of providing immediate problem resolution.
• Maintains records for the purpose of providing audit trails, control mechanism and documenting department activities.
• Diagnoses hardware and/or software malfunctions
• Troubleshoot desktop, laptop, and Blackberry.
• Create and manage wireless devices database.
• Provision Blackberry to new and current users.
• Create visual guidelines for users to ensure proper usage of the system.
BeckITSystems INC- Dulles, VA July 2009 – February 2010
Desktop and Network Support Technician. Consultant for USTelecom Assoc.
• Provide administrative and technical support to US Telecom Association in their daily activities.
• Ensure proper tracking and resolution of all service calls.
• Coordinate daily conference calls and monthly reports.
• Troubleshoot desktop, laptop, printers, BlackBerry, PALM, Windows Mobile, and wired telephone issues.
• Create visual guidelines for members to ensure proper usage of the system.
• Set up audiovisual equipments for conferences within the Association.
• Provide maintenance, data backup, desk side support,...
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