SUMMARY STATEMENT
Professional with 14 years experience managing repair, production and support operations within the high tech medical device industry. Range of proficiency includes the following: managing metrics driven, high volume operations; disseminating and reporting operational data; hands-on repair, installation, calibration, upgrade and modification of medical laser systems, clinical chemistry analyzers and associated peripheral products; training of technicians, engineers and physicians; designing system modifications and enhancements; and acting as top level technical support.
PROFESSIONAL EXPERIENCE
2007 – 2012 Abbott Point of Care Princeton, New Jersey
RGA Department Supervisor
Managed, guided and assessed performance for a department of 25 plus employees, responsible for repair, upgrade and refurbishment of hand-held, clinical chemistry/blood gas analyzers and associated peripheral devices for the entire North American domestic market and direct support of ROW repair centers.
➢ Consistently achieved monthly output goals, totaling nearly 6000 devices repaired every year, while ensuring departmental adherence to GMP standards
➢ Captured, analyzed and reported input, output, repair and failure analysis data used by Operations, Engineering, R&D and Finance to make and adjust operational decisions
➢ Restructured prioritization system for repair of international devices, cutting turnaround time in half, boosting customer satisfaction in ROW markets
➢ Standardized method of failure analysis data capture to guarantee thorough determination of root cause; and streamlined/flow charted troubleshooting techniques for peripheral network devices to facilitate fast and accurate fault determination
➢ Established procedures between RGA Failure Analysis and Manufacturing Engineering to ensure accurate and prompt execution of complaint investigations
➢ Reported and evaluated quality exceptions, utilizing the CAPA rubric to establish root cause and recommend corrective/preventive actions
PROFESSIONAL EXPERIENCE (Continued)
2004 – 2007 Light Age, Inc. Somerset, New Jersey
Laser System Operations Manager
Reported directly to the company CEO and President, overseeing a product line of 150 plus medical laser systems, valued at 5.3 million dollars in sales, while directing operational requirements for successful production, product development, service and support
➢ Established Q-Clear™ Medical Laser System operations from the ground up and streamlined procedures used from inception to present day, to include defining product acceptance criteria, developing test procedures and documentation, and interfacing with sales, marketing and engineering to coordinate efforts to improve system performance while meeting customer requirements and budgetary guidelines
➢ Trained and guided sales staff and physicians on system set-up, operation, maintenance and treatment protocols, while training technical personnel on laser system safety, production, service and troubleshooting
➢ Provided over-the-phone technical support to customers to resolve system issues
➢ Modified and designed system components to enhance physician use and eliminate design defects, while implementing cost cutting solutions
2001 – 2004 Olympus Melville, New York
Field Engineer – Diagnostic Systems Group
➢ Installed, maintained, repaired and upgraded complex clinical chemistry analyzers in hospitals and diagnostic laboratories in the New York, New Jersey and Philadelphia areas while utilizing principals of chemistry, photonics, electronics and robotics
➢ Delivered feedback to Olympus management through detailed monthly reports
➢ Provided twenty-four hour phone support to laboratory personnel, minimizing field service visits nationwide
1998 – 2001 Lumenis Norwood, Massachusetts
Service Engineering Manager
Responsible for all in-house service operations for North America while managing four to eight service engineers tasked with final calibration, inspection, testing, repair and refurbishment of medical laser systems, intense pulsed light devices and surgical accessories
➢ Designed product enhancements and servi...
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