St. Louis, MO
PROFESSIONAL PROFILE
Customer-focused, self-motivated, professional with a unique combination of skills and experience: excellent time management, negotiation, planning and problem-solving techniques. Effectively works with others to obtain goals and objectives within time and budget constraints.
EDUCATION
1999-2003 College of Liberal Arts, Central Missouri State University – Warrensburg, MO
Bachelor of Science
PROFESSIONAL HIGHLIGHTS
2010-present AT&T, Des Peres, MO
RF Engineer III
• Manage and maintain E911
• Act as senior contributor with in-depth knowledge of E911 with strong technical management and maintenance of the system
• Maintain SCOUT, TCS and MRDT databases, location success/accuracy optimization and interaction with the MPC
• Project manage all bi-annual accuracy re-certifcations, including upgrade and conversion activities
• Develop market and company standards with formal filings per national teams progress reports
• Organize, lead and troubleshoot E911 test calls for LMU deployments
2008-2010 Ericsson, Overland Park, KS
Sprint Nextel, Overland Park, KS
Project/Program MGR I
• Project managed 911 activities, including PSAP relationship, implementation, facility management, vendor management, testing, cost recovery and IT system support
• Project managed 911 maintenance projects: MAN rolls, rehomes, grooms, switch and routing audits and corrections, and selective router changes
• Developed, coordinated, tested and approved system enhancements for departmental databases
• Organized and facilitated conference calls and meetings with government agencies and local exchange carriers
• Maintained wireless switch and equipment homing arrangements for vendors: Lucent, Nortel IOS, Motorola
2006-2008 Sprint Nextel, Overland Park, KS
Network Operations Technician I
• Cross trained international and toll-free/VPN translations
• Routed NPA-NXXs to trunk groups via POTS; new Nxx list, Routing Plan, Telco Nxx moves, Nxx errors in groups via Activation/Approval in RMS for both POTS errors and TRUNKING errors
• Retained voice and data telecommunications product knowledge; routing in the DMS 250 and DMS 300 switches
• Selected by supervisor to assist with E911on Disconnect and Impact updating projects
2005- 2006 Sprint Nextel, Overland Park, KS
J.M. Neil, Kansas City, MO
Cable Order Management
• Investigated technician-reported issues, system and order errors to determine necessary remedial action and monitor for accurate and timely completion
• Partnered with cable technicians and PAC team members to port telephone numbers and troubleshoot order issues, ensuring service is installed in a timely manner
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