PROFESSIONAL EXPERIENCE:
Customer Service, Marketing Agent & Health Education 2010 ¡V present
HCA Mountain Star
„X Team member of recently launched Patient Transfer Call Center for emergent and non- emergent
patient transfers. Collaboration with existing transfers centers to improve process and streamline
communications with hospitals, physicians and clinics with high level customer service.
„X Coordinate with multiple departments to maintain accurate information for patients and healthcare
providers. Provide training and mentoring for new employees.
„X Patient advocate insurance verification agent managing and streamlining doctor referrals
through insurance procedures such as pre-authorization with proper CPT and ICD-9 codes in
order for proper scheduling of patients.
„X Maintain a strong work ethic and team building relationship with internal and external customers.
„X Sign consumers/patients up for classes and medical services benefiting in their health goals either
in Physician program of See-Me-Same-Day, life changes with follow-up after classes.
„X Continuous improvement by auditing of customer service on Cisco computer tracked data.
Quality Engineer 2007 to 2009
Hexcel Carbon Fibers, Salt Lake City, UT
„X Process planning and manufacturing engineering problem solving by six sigma methodologies
„X Helped build new carbon fiber line #10 through oversight of process, quality, safety, vendors, etc. This required that I develop product requirements, test plans and product documentation from conception to production which I did do successfully.
„X Work with process engineers to develop new recipes for product plans in order to track failures & otherwise monitor yields to determine trends.
„X Customer support for Global CAR¡¦s, SCAR¡¦s, MRB, CAPA, (corrective actions) and DER¡¦s (discrepant) on carbon fiber which resulted in vastly improved customer satisfaction and documentation through development of operating procedures and a website for real-time tracking of tests with LIMS.
„X Assist with developing router sheets for AS9100/ISO 9000 certification
„X Benchmarked and analyzed processes and design enhancement strategies in various domestic-based plants with process flow procedures & SPC together with manufacturing engineers.
„X Maintained excellent knowledge of design techniques, tools and principles involved in the production of precision technical plans, blueprints, drawings and models.
„X Improved yield to 97% shipping by using SPC to track problems that effected processes.
„X Environmental auditing experience as part of a corporate audit system, both as an auditor and representative for audit of two facilities in Salt Lake & Spain.
„X Proven leadership in plant wide safety performance by advocating, facilitating, and supporting an empowered culture of safety.
Safety Engineer Manager & Chemical Process Engineer 2000 to 2007
Triumph Gear Systems, Park City, UT
„X Wrote policies and SOP¡¦s and annually trained a staff of 240 + professionals.
„X Increased operating performance by 15% while reducing labor cost through a ¡¥switched line¡¦
process.
„X Improved production 19% and reduced plate-line downtime from 7.0 to 0.5 hours per week through implementation of TPM- preventative-maintenance programs.
„X Coordinated all third-party testing for up to 100+ major customers by tracking, testing and quality recording of all material to ensure good laboratory practices.
„X Successfully managed 12 assigned projects and maintained consistent analytical results
„X Issue out heat treat cards for thermal processes. Laboratory analysis AA, HRC, Microscope.
„X Used FMEA, 5¡¦s, and Kaizen to reduce turnaround time 20% by eliminating non-value added activities and reorganizing flow processes which led to approximately $800K in annual savings.
„X Managed the regulatory compliance, routine daily sampling and quality analysis of all wet chemist, customer testing of product, employee training, waste management, auditing, chemical inventory, GMP, environmental reporting and program development and implementation to support corporate goals in EPA, DEQ, Title V and BACT. Site Team EMT.
„X Instituted and implemented New Product Approval System for approximately 400 employees over 2 facilities located in Utah and Michigan.
„X Decreased manufacturing facilities operational waste by 2% for annual cost savings of $700K
through waste minimization, solvent substitution and other key processes for reduction in usage
water in various electroplating processes.
„X Managed the operation, maintenance and compliance documentation of waste water treatment plant consisting of chemical precipitation and ultra-filtration.
„X Decreased annual recordable injuries from 5 to 2 which led to an annual cost reduction of approximately $100K.
„X Increased equipment availability for 15 housing machines from 78% to 94% in the first month reducing down time. This brought on approximately $2.9M in new annual capacity and throughput.
„X Maintained a 24 hour on-call status for technical assistance and emergencies.
„X Developed an OSHA Injury and Illness Record keeping Audit Protocol to ensure compliance with OSHA/BLS Guideline on Injury and Illness Record keeping / OSHA 300 log year
„X Reduced building risk assessment to insurance 7% and decreasing annual cost 20%.
„X Project Manger of construction for design of a new set-up of a tank/hardware and software system on electro plating line which delivered strong and sustainable operating gains by improving operating performance 20%, reducing operating waste 15% and reducing inventory by $5M+.
Environmental Health & Safety Manager and Quality Engineer 1997 to 1999
Honeywell/AlliedS...
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