Profile
Diligent, result driven professional with 6.5+ years of experience in financial & IT industry, as IT operations & business
system analyst, includes business system requirements analysis, solution identification, use cases modeling, UAT, vendor
management, project deployment, ERP’s implementation, network infrastructure & comprehensive system support.
Experience
On-site Support Analyst| Miracle Technologies, Jersey City NJ
Privately Held, Computer Networking industry; 50-99 employees
Oct 2012 ~ Present | IT Operations (Infrastructure & Helpdesk Support)
• Working for financial client Muriel Siebert & Co. to provide IT infrastructure, system administration, comprehensive
helpdesk, OS/applications support, serving as primary responder to incoming calls, pages and e-mails regarding network
connectivity problems for all communication links / server’s issues and to ensure resolving customer issues.
•Working in active coordination with CTO to make technology improvements, research problems, find solutions,
coordinate resolution with appropriate management personnel while participating on bridge, and managing vendors.
• Managing Core Servers (AD Servers 2008 R2, Member Servers, SQL Server 2005/2008, SCCM 2007 R2) & Application
Servers (FTP, IIS, Telnet) etc, providing support as administrator for various software applications, connecting to users
remotely using RDP/remote software’s and resolved user’s issues on site/remotely.
• Managing AD domain services, creating objects (Users, Groups, Computers, OU’s), configuring GPO – Policies on
organizational units, implementing (SID) files/folders security permissions, transferring roles & capturing Active
Directory snapshot, system state backup, SQL, File server on HP storage & backup servers using Symantec Backup Exec.
• Fetching data from SQL Server through query & integrating the results with Crystal Reports to create on-demand reports.
• Providing Tier-1 network support includes setup of network devices (Routers, Switches, Modem, CSU/DSU), upgrading
IOS firmware & installing network printers, faxes / scanner, and troubleshooting static/dynamic IP Routes, router/switch
interfaces, TCP/IP networking services; DNS namespace, zones, records & monitoring network traffic.
Technical Support | Amirit Technologies, Fairfield NJ
Privately Held, Telecommunications industry; 100-199 employees
July 2012 ~ Present | Data Acquisition (Network Performance, Testing & Troubleshooting)
• Working for client AT&T, 4G/LTE Implementation project in coordination with vendor Alcatel-Lucent to perform
various tests to get network performance metrics; pre & post launch in NJ, PA & DE market.
• Data collection, interpretation and presenting reports to team leader regarding network parameters, determined network
performance using various tools & network traffic capturing software to ensure each test is successful and meet KPI’s.
• Test drive each site/cluster and suggested improvements according to user base & network capacity, troubleshooting
network sites, coordinated with vendors and measured each cell reading to identify network optimization parameters.
• Conducting various shake down tests pertaining to each site, i.e. stationary (ping, download & upload), mobility & IRAT
and make sure handovers are proper, trace out call drop out ratio, performed single site verification checks.
• Participating on bridge calls and assisted project manager, engineering team to share data & network metric results.
• Supporting project manager in meeting implementation plans, phase implementations to meet specific timelines / KPI’s.
Senior Manager – Band I | National Bank of Pakistan | Information Technology Div
Government, Banking industry; 15,001+ employees
March 2011 ~ June 2012 | Business System Analyst (Technology Implementation)
• Worked as Project Coordinator; core banking application (ERP) includes requirements analysis, business requirements
gatherings, analysis of BRD's and conversion the requirements documents for designing, business flows, functional
specifications, relationship/class diagrams and development of user interfaces.
• Responsible for conducting user acceptance testing of CBA – Profile direct; ERP, coordinated with QA to ensure
maintenance of test plans, and ensured comprehensive cross-functional testing of application.
• Worked as part of ERP Implementation team, on coordination with PMO; migrated branches financial/non-financial data
from previous electronic banking system to CBA – Profile direct and ensured data consistency & validation.
• Provided banking software’s and applications support training, served as Master Trainer –Profile direct; ERP deployment
includes providing staff hands on training on core banking application usage & to carry out day-to-day operational tasks
smoothly; kept active coordination with management for application’s training & support strategies.
• Served as liaison bridge between the development team, operations & business units to map the business needs to the
functional requirements & formulated the workflows through diagrams to user interfaces.
•Identified, evaluated clear understanding of business needs, operational flows; translated business requirements to detailed technical requirements with fluency to enable vendor & development technical teams, mapped functional specification into system specifications, worked in close coordination with vendors, business operations teams, addressed & developed the needs of business continuity planning/disaster recovery planning.
• Initiated e-banking portal, Call centre – IVR projects test launch, participated in requirements gathering, formulated
improved system workflow, user interfaces process reengineering and formulated accounting entries for e- pension
payment solution, loan document processing system and centralized account opening portal project, to pass on in-house
development team; post development tested system performance and successfully implemented.
• Developed operational & technical system manuals for banking system, e-banking portal, ATM, call centre, dispute
resolution, and reconciliation of online generated transactions.
Project Coordinator | National Bank of Pakistan | Regional Data Center
Government, Banking industry; 15,001+ employees
March 2008 ~ Feb 2011 | IT Business Analyst (Technology Support & Network Infrastructure)
• Project Coordinator – IT infrastructure; online connectivity system & network expansion project; to provide network
infrastructure facility to nationwide branches to Online System for onward implementation of CBA (ERP Solution).
• Project Coordinator - AD Implementation & Rollout; includes installation & configuration of AD Sites, branch wise
placement of RODC, SCCM System; prerequi...
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