SENIOR PROJECT MANAGER
Business Development / Project Liaison / Account Management
During my professional experience in the call center and transit authority, my expertise began by organizing training procedures and programs. These two careers are different paths but as a liaison, it enhanced my oral communication, problem solving, computer techniques and leadership skills. Working in the transportation field provided flexible and adept knowledge managing laborers to engineers to directors within maintenance facilities. My talents as a leader assisted with the recognition as a high performing manager and team player working extensively with public agencies, private corporations and manufacturer’s resulting in many multiple year contracts.
Core professional competencies include:
• Excellent analytical and communication skills
• Planner, organizer and supervisor of subordinates
• Cross-functional leadership, staff development and management
• Develop installation and training procedures
• Ability to read and comprehend blueprints and schematics
• Interface new and existing electrical systems on passenger transit vehicles
EDUCATION
VIRGINIA STATE UNIVERSITY
Bachelor of Science, Engineering Technology
UNIVERSITY OF WEST FLORIDA
Completed Course – Management Skills and Applications
PROFESSIONAL CAREERS
NAVY FEDERAL CREDIT UNION PRESENT
Mortgage Loan Officer
Interview and council Members about mortgage loans then assist with their mortgage applications. Establish and maintain personal relationships with Members and their Agents. Guide and follow mortgage loans from beginning to closing of the loan process. Discuss with Members the most beneficial loan by offering my knowledge on Navy Federal Credit Union products and interest rates. Obtain new business by marketing to new and existing Realtors in the area.
VARIOUS ORGANIZATIONS 2010-2012
Volunteer
Assisted teachers at Bellview Elementary School and Sherwood Head Start Program – classroom instruction, managed students and worked with parent; also served on the Bellview Elementary School Advisory Council for almost two years. Supported my local church with different community functions and youth programs.
AMERICAN WATER 2008-2010
Customer Service Representative
Received inbound calls from customers related to services provided by American Water. Clarified the needs of customers, tracked and documented contacts, also answered inquiries about water quality, issued and maintained service orders. Provided a high level of application services about water process and utility knowledge for customers. Handled difficult calls and avoided escalations whenever possible to insure customers of continuous service. Improved customer level skills by upgrading system knowledge, call handling and communicati...
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