Richard A. Christensen
Project/Program Management Professional
Project Implementation / Change Management / Business Operations
SUMMARY
Experienced and skilled manager with expertise in project management and training. Proven background in transforming customer needs into solutions. Recognized as an efficient manager and team player who insures general profitability of projects and motivates personnel to achieve excellence. Areas of expertise:
• Business Operations • Budgeting & Payroll Management • Project Plans & Schedules of Values
• Team Building • Testing & Quality Assurance Plans • ROI, SOW, and Functional Specs
• Forecasting • Defuse & Resolve Conflicts • Communication, Organization,
• Financial Management • Training of Staff & Customers & Leadership Skills
CORE COMPETENCIES
10+ years of project/Program management experience; a great success at lowering the overall cost to projects and increasing the overall revenue.
Extensive experience in Management, Project Management, and Training.
Strong leadership and motivational skills: proven ability to quickly build rapport, establish trust, train and motivate people of all levels to achieve their maximum potential while attaining corporate objectives.
Proven success in leading teams and developing professional skills in others.
Create and maintain excellent relationships with clients and colleagues.
Transform customer needs into solutions, as well as defuse and resolve conflicts.
Proficient in many project management styles, including: Waterfall, Agile, Critical/Event Chain, and Kerzner
PROFESSIONAL EXPERIENCE
Seamless, Sandy, Utah
PROJECT MANAGER / CONSULTANT – CONTRACTOR THRU CONSULTNET 9-2012 to Present
Managed web related software projects and assisted with the creation of a Project Management Office. Helped created procedures and documentation used in the day to day work of the PMO. Coordinating with upper management and department heads to other departments to determine best practices.
The Church of Jesus Christ of Latter-day Saints, Salt Lake City, Utah
PROGRAM MANAGER / 6-2008 to 9-2012
Managed a group of programs within the AudioVisual Project Management Office. Assigned projects within the program to Project Managers and Producers. Monitored budgets for assigned programs. Worked with stakeholders within each program to insure their needs were being met and that they are happy with the results of the projects.
Key Accomplishments:
• Increase On Time Completion percentage by 20%.
• Increased Customer Satisfaction by 5%.
TARGUSInfo, Orem, Utah
SENIOR PROJECT MANAGER/PMO MANAGER 10-2007 to 6-2008
Managed all aspects of software projects used to create marketing lists. Ensured that all projects finished on time and under budget.
ACTION TARGET, INC. Provo, Utah 9-2004 to 9-2007
TECHNICAL SALES TRAINER/ PMO MANAGER
Planned, coordinated, and oversaw all aspects of training for Internal Sales Team, as well as external customers.
Key Accomplishments:
• Introduced a Certification Program for Sales Team.
• Achieved 80% of Sales Team completion on certifications within first 6 months.
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SENIOR PROJECT MANAGER/ PMO MANAGER
Managed all aspects of projects for installation of shooting ranges for Commercial, Law Enforcement, and Governmental Customers, including ordering all parts and components, arranging for and overseeing of installation, insuring prep work completion prior to arrival, and guaranteeing projects finished on time and under budget.
Key Accomplishments:
• Reduced over all cost of all projects by a minimum of 6%.
• Increased overall profitability of all projects by 24%.
• Initiated new project management practices to project management team.
NUSKIN, Provo, Utah
ECOMMERCE MARKETING MANAGER 4-2004 to 9-2004
Managed, created, and implemented all product information and promotions for Nuskin Enterprises’ United States and Canadian web sites. Directed internet upgrades and enhancements (including in-house training, communications, and professional presentations) to Distributor Force.
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