Professional Strengths:
• Analytical/Researcher and Problem Solver; the key is listening • Articulate; concise and clear • Decisive; clear-cut decisions
• Adapting; love to learn and enjoy challenges • Dependable; I can be counted on • Self-starter; I can work alone
• Competence; I pride myself on staying abreast w/latest tech • Level-headed; cool under pressure • Leadership and personable; can motivate and mobilize the troops
Key Achievements:
• Trainer for incoming employees at iBill and provided QA for employee/Client correspondence.
• Provided QA for employee/Client correspondence at WebUnited
• Earned top sales rep for 3 consecutive months at Prestige Financial
• Saved American Express in excess of $1 million dollars in potential charge backs in a one month period.
Professional Experience:
Electrical Engineer 2013-2014
• Project lead on bridge repair.
• Developed electrical schematics for bridge
• Designed cabinets housing the control centers on AutoCAD
• Used schematics to write and load the PLC programs onto the controllers
• Programmed the Adjustable Speed Drives
• Project lead in the field for installation of control centers and hydraulic cylinders and limit switches
• Ensure compliance with customers' technical requirements and industry standards in the preparation of BOMs, single line diagrams, AC / DC schematics, logic diagrams, SCADA diagrams, wiring diagrams and relay settings
Self-Employed 2011-2012
• Procure, design and/or purchase products to be resold via Ebay/Craigslist
• Design online ads to attract potential customers
• In the case of Craigslist, determine the merits of an offer and set up meetings
• Provided products for 2 other resellers in the Miami/Ft. Lauderdale area
Network Operations Analyst/WebUnited 2007-2011
• First point of contact for technical service requests coming into the NOC
• Managed service operations in a co-location environment
• Configured and Managed Cisco Routers/Switches
• Managed DMZ and Firewalls
• Configured DSL routers for customer pick-up
• Performed soft support for DSL customers; change passwords, reset accounts on Unix
• Provided access to the co-location area to customers via MANTRAP w/proper ID
• Monitor and maintain LAN/WAN networks for Bellsouth/AT&T business clients
• Maintain in-house servers and telecommunication equipment
• In cases of hurricanes, managed the fueling and starting of generator
• Maintained co-location environment stability; checked sensors for any fluctuations in temperature and humidity and made the appropriate adjustments
• Incident reporting and logging
• Escalated incident report to next level; scheduled field tech roll outs and updated records
• Monitored cisco routers/switches in a 24/7/365 environment
Network Field technician/Spider Network 2004-2007
• Installed and configured newly purchased network equipment for new clients
• On site trouble-shooting for existing clients; network printers, desktop PCs, network connectivity
• Up sale clients to more efficient and new network components
• Install software, remove viruses and repaired client computer onsite
• Setup client network; cable and wireless configurations
• Covered the tri-county area (Broward, Dade and Palm Beach), w/customer base exceeding 30 clients
• Design and implementation of LAN for small offices under construction
Client Services/iBill 2002-2004
• Provided technical support for account holders
• Trouble shoot Clients websites; Homepage display issues in a turnkey environment
• Resolved payment issues with Clients
• Generated revenue by up selling additional solutions to Clients in a turnkey environment
• Trained incoming Client services representative
• Provided Quality Assurance for employee/Client correspondence
• Awarded
• Employee of the month for 2 consecutive months
Business Account Analyst/American Express 1998-2002
• Educated Merchants and Companies on American Express products
• Dealt with Account receivable and payable
• Spoke primarily with Corporate Executives w/Corporate Accounts
• Queried information on Merchants and Customers disputing charges on their Amex credit cards
• Because of my Exceptional work ethics, I saved American Express millions of dollars that would have otherwise been written off as a loss
• Awarded
• Employee of the Month
• Outstanding Quarterly Employee
• Highest Quality and Most Work Completed
Tech Support/Precision Response Center 1996-1998
• Provided support for HSD/Broadband service for the Orange county area of California
• Trouble shoot connectivity issues with service
• Resolved billing disputes
• Scheduled truck rolls for customers...
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