PHYSICIAN PRACTICE AND HOSPITAL OPERATIONS LEADER
Over 20 years experience and expertise in physician practice management and hospital operations with emphasis on training, motivating, and mentoring staff. Possess excellent oral and written communication skills and exceptional problem-solving skills within fast-paced, time-sensitive environments. Excellent in analyzing and streamlining systems and processes.
PROFESSIONAL EXPERIENCE
Mercy Health System - Conshohocken, PA November 2012 -present
Regional Director Practice Operations, Mercy Physician Network
Oversight of the financial and practice operations of a hospital-employed group of 120 physicians and 325 support staff practicing in 44 outpatient offices throughout Philadelphia and surrounding suburbs. Responsible for operating budget of $87M revenue cycle management, professional service contracting, human resources, strategic planning, regulatory compliance and quality improvement.
•Manage performance against budget on a monthly basis, oversee variance reporting, develop plans for meeting budget goals.
•Developed and implemented new policy and procedure manual and role based training program for support staff.
•Oversee the successful on-boarding of new physicians and all practice acquisitions
.Negotiate physician contracts and site leases
utilizing MGMA guidelines and Coker metrics ensuring compliance with policies.
Perform analysis, develop business plans, and performas to determine consolidations of practices and justification of new locations for strategic expansion.
•Implemented new Urodynamic program for GYN service line resulting in surgical retention.
Einstein Healthcare Network - Philadelphia, PA December 2001 - November 2012
Administrator, Department of Medicine
Managed the financial, administrative, and practice operations of all programs and services in the Department of Medicine. Department with 100 physicians, 118 residents, 50 fellows, and 120 support staff. Divisions of Medicine including: Internal Medicine, Gastroenterology, Nephrology, Endocrinology, Infectious Disease, Pulmonary Critical Care, Rheumatology, Palliative Care, Hospitalist program, Neurodiagnostic, Sleep and GI labs.
•repare, implement, and monitor annual operating budgets in excess of $21M and capital expenditures of $1M annually.
Analyze monthly profit and loss statements and prepare variance reports.
•Maintain leadership role in strategic planning, program development and clinical service delivery initiatives for hospital and practice plan. Initiated and oversaw multiple construction and renovation projects.
• Negotiated and maintained contracts with Cancer Treatment Centers of America, for GI services and multiple Dialysis
companies, for Nephrologist Medical Directorships, resulting in net income in excess of $850k annually.
• Regularly review and update policies and procedures to ensure compliance with JCAHO.
•Implemented customer service improvement program which included ‘mystery shopper program’, training of all front end
managers, and development of customer service protocols which increased Press Ganey scores by 3 points in < 12 months.
•Led recruitment of new physicians, successfully on-boarding over 35 in10 years. Led J1 and H1B visa process for international
medical graduates.
•Participated in vendor selection and implementation of single medical transcription service for all departments, which resulted
cost savings of $50,000 annually.
•Partner with division heads, chairman, and executive management in order to surpass targeted fiscal year financial and
operational goals.
•Increased charge capture by main streaming process and creating reconciliation reports.
• Negotiated leases for multiple new satellite offices, supervised construction and renovation, and opened new offices on time with no interruption to patient care.
Director, Marion Louise Saltzman Women’s Center April 2000- December 2001
•Supervised day-to-day operations of the Marion Louise Salzman Women Center.
•eveloped and implemented new programs in patient care, and patient education.
•Made strategic and tactical recommendations for new ventures using operational and financial decision making models
•Developed maintained and monitored the department’s budgets.
Administrative Coordinator, Department of Surgery February 1998- April 2000
•Provided managerial oversight for the Department of Surgery including general surgery, urology, ENT/Audiology, trauma, neurosurgery, liver and kidney transplant.
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