CAREER OBJECTIVE
I would like to work with an organization where I can utilize all my knowledge and skills. I aim to grow as a Senior Technician and achieve the growth of my organization and the team in a process.
ACADEMIC CREDENTIALS
A.S Network Administration TCI College of Technology, NY May-2010
BBA Information systems Berkeley College, Paramus, NJ July-2014
COMPUTER SKILL
Database :SQL Server 2003
Operating system :Windows XP, Vista, Win 7, and Mac OS
Hardware :HP, Dell,Lenovo, Toshiba, Apple
RELEVANT EXPERIENCE
Nautilus Hyosung America, NJ 2012- Present
Sr. Field Service Engineer
Responsible for grand opening of Chase branch making sure all the ATM’s equipment’s are working well for customers use.
Provide installation, maintenance and repairs on ATM second line maintenance.
Provide continuity of customer operations and high levels of customer satisfaction
Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support
Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; provide support to Associate Customer Engineer and/or Service; Representative/Service Technician when necessary.
Represent the company in a manner that reflects positively on the image and reputation
Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements
Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; Also perform required modular swaps and unit replacements or perform preventative maintenance services
Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform
service verification and customer.
Responsible for training new field technician on the job.
Warehouse Manager 2013-Present
Responsible for property maintenance including scheduled cleaning, building repairs and enhancements,
Security arrangements, storage management, general wear and tear.
Keeping stock control system up to date, producing regular reports and statistics on a monthly basis.
In charger of the facility alarm access code for each individual technician to have access after-hours.
Communicating with other departments and staff.
Ensure that all the facilities are free from known potential hazards and that OSHA safety guidelines are followed.
Coordinate the movement of product through deliveries and pickups.
Wincor Nixdorf, NJ 2010- 2012
ATM Field Service Engineer
• Maintains ATM has to provide customers with maximum ATM performance above 98.6% availability. Perform PM’s (preventive maintenance) when required to maximize ATM performance and minimize equipment callbacks to 7.5% or less.
• Maintains good customer relationships with all banking personnel. Demonstrates customer service philosophies regarding "Active Support vs. Reactive Support". Maintains quality measurements and overall commitment to customer satisfaction.
• Provides timely follow-up to customer concerns and requests.
• Arrives at the customers location within 2 hours of being dispatched (traffic permitting)
• Escalates to management or technical support all service calls that have no resolution after 3 hours.
• Installs FCOs (field change orders) and other equipment modifications as needed.
• Responsible for timely and accurate dispatch information (updated at time of call) and all administrative reports as defined by management.
• Plans and maintains spare parts levels based upon territory and customer requirements.
• Maintains inventory control for service parts in trunk and in depot facility on a weekly basis.
• Drops off defective service parts within 2 days to an authorized shipper for return to the repair facility.
• Handle problem recognition, research, isolation, resolution, dispatch and follow-up for routine end-user problems, escalating more complex problems to the 3rd level engineer team.
• Responsible for the integrity and security of company vehicle, tools, test equipment, proprietary software and proper documentation.
• Participate in formal and informal training programs to increase skill and expertise.
• Trained customer on how to fix minor issues of the machine.
Chepe’s Computer services & Repairs, NJ 2008-2010
Help Desk technician
• Manipulate controls in acceptance with standard procedures; runs diagnostics tests to detect machine malfunctions, and monitor control panels, and other peripheral equipment.
• Prepare systems for deployment.
• Scan existing asset for applications and settings.
• Interview clients to identify special considerations and other settings.
• Use tools to execute PC activity.
• Connect to client's environment using Remote software
• Enhance customer relationships with other Help Desk and Business Units.
• Assist Help Desk Supervisor with report creation and staffing schedules
• Willingness to take ownership of problem/request and see it to resolution
• Receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed
• Troubles shoot computers and repair any issues.
• Software installation and hardware.
• Perform PC software and hardware preventive maintenance.
• Assisted with the repair of computer systems on site and for existing customers and the maintenance of client documentation
• Experience with hand tools and power tools.
Crestron Electronic, Rockleight NJ 2006-2008
Mechanical Assembler/Tester (FT)
• Maintains, troubleshoots and repairs a variety of packaging line equipment to assure continuous operation.
• Makes adjustments, replaces parts, motors and a variety of mechanical and pneumatic devices on high-speed packaging lines.
• Perform in-process quality functions as assigned and document results in accordance with company and regulatory guidelines.
• Document results of testing procedures in accordance with company p...
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