OBJECTIVE: To secure a position in Network Communications that will utilize my skills and experience effectively while contributing additional growth to the company.
RECENT EXPERIENCE
Level 3 Comm. – McLean, VA – Fed Pre Sales Engineer III (8/10 –10-13) SIP Cert*
Responsible for selling services and retaining revenue by providing technical customer support to assigned DOD accounts such as DITCO/DISA and The United States Armed Forces. Interacting with customers to execute technical aspects of sales strategy by developing appropriate solutions and building technical relationships. Able to focus ambiguous customer needs into specific, deliverable requirements and solutions to help qualify and quantify opportunities. Resolved technical issues arising during sales engagement, helped clients define specifications and requirements, developed solutions, and provided oral presentations to both technical and management-level audiences. Paying strict attention to detail is a must in this field. I attended customer meetings in person and via the phone. I led and coordinated several IT related matters, including but not limited to requirements definition, system development, system support, infrastructure, security, and communications. Utilizing the necessary Telecom acumen I provided leadership for program support to include coordinating with other organizations, agents, vendors, and associated contractors. This work included project team leadership, paying attention to detail, customer service, oral communication, problem solving, planning, coordinating among project members, and documentation development. Lead and coordinate the selection and application of appropriate problem solving methods and techniques, provides advice on work methods, practices and procedures, and assists project teams and or individual members in identifying the parameters of a viable solution. I developed project plans, set priorities and deadlines for completion of work and assigned work to project team members based on priorities and deadlines. Organizational awareness was and is a key to overall productivity. Understanding strengths and weaknesses and building up a necessary ecosystem helped propel me on this job and in past positions to provide an exemplary customer experience with outstanding customer service. I conducted written and or oral briefings to various managers and clients including government officers. Established and maintained an effective working relationship with high-level personnel both within and outside Level 3 to coordinate, review, and implement new system initiatives and resolve complex network solutions and designs. Advanced understanding of technical terminology related to company products & services. Experience with Adva, Huawei, Infinera and Lucent wave gear as well as Lucent and Fujitsu SONET devices, designed Layer 2, 3 VPN Services, Cloud Services SAAS, IAAS, TDM Voice/Private Line, Video Broadcasting Services “VYVX” and GE.
PAST WORK EXPERIENCE
“Verizon”
Glotel Inc. Contractor. - Ashburn, VA – Post Sales Sr. Network Engineer (3/04 – 4/10)
Configured, designed and tested, circuits ranging from a sub-rate of 56K to 40G Waves. Configured SONET, Ethernet over SONET on the Lucent Platform, Lucent Lambda Xtreme, Fujitsu Flashwave 4500, Flash 192, Flashwave 7500, 7600 and 9500, Tellabs 5500, 6500 and NGX DCCS. I worked with customers on non-complex turn ups and called upon to work complex turn-ups while at the same time providing a level of education in regards to the service and method in which the service(s) are turned up. I performed on the spot training on network technology and various aspects of troubleshooting including paying attention to detail and being able to utilize brainstorming techniques and process of elimination.
Sprint - Reston, VA - Sr. Network Operations Specialist (7/03 - 3/04)
Provided customer service and technical operations support for Sprint's Wide Area Network driven by the Nortel Passport Switch. Testing and troubleshooting IMUX services, ATM and Frame Relay Networks within a 24x7 Network Operations Center environment. Also provided 3rd Level Support to Sprints Managed Router Services Group. Paying attention to detail in order to insure fast, timely and accurate troubleshooting and providing on the spot training during intense times while remaining calm all the while where necessary duties of a Sr. Network Specialists.
Centurylink - Arlington, VA - Sr. Tier III Technical Manager (5/00- 9/01)
Worked in Tier III Network Management and provided 3rd level support for the former Qwest now Centurylink Network Services and Infrastructure Group. Directly supervised IT and Network Telecom Specialists with advanced technical skills being responsible for national projects, network planning, network engineering, and implement IT infrastructure improvements and enhancements at the enterprise level, (nationally and globally). Performed, configuration, installation and maintenance of the Lucent CBX-500, BSTDX-8000, 9000 and the GX-550 ATM and SONET MUX’s. Performed software and hardware upgrades on site as well as In-band. Worked alongsid...
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