SUMMARY
LEADERSHIP: Responsible and accountable for communicating specifications and leading a cross functional team of 50 engineers and testers during organization’s largest project undertakings. Successfully manage intricate communications between product managers, analysts, engineers, testers, marketers and documentation specialists.
PUBLIC SPEAKING: Clear and dynamic communicator by evaluating the audience and adjusting and presenting the information according to client’s interests; represent engineering during stakeholder meetings and trade shows and provide product demonstrations.
RESEARCH & ANALYSIS: Nine years of successfully integrating technical and business analysis skills and collaborating with sales to understand the right questions to ask and clearly comprehend the client’s needs. Influence marketing decisions and material.
Product Champion • Requirements Management • Client Management • Project Management • Leading Cross Functional Teams • Functional Specifications
PROFESSIONAL EXPERIENCE
SYSTEMS DESIGN ENGINEER ESP Safety Inc., San Jose CA 2013-Present
Spearhead new product initiative and improve development and assembly efficiency for fire and gas systems. Support sales with client management and evaluate new project opportunities.
Keywords: New product development, design & assembly improvement, supplier & vendor management, RFP, RFQ
-Standardized complicated system designs and launched a new scalable gas detection system with reduced assembly time and standardized components; managed prioritizations and tradeoffs delivering project 2 weeks ahead of schedule ($15K revenue).
-Led the initiation of a next generation fire and gas system by eliciting and analyzing client requirements; conducted benchmarking, competitor analysis and technical feasibility studies, and provide recommended course of action.
-Led System Design Services and supervised assembly team; developed business plan for expansion of System Design Services to new Systems Design Department.
-Designed and implemented fire and gas systems in new customer training center demonstrating customizable features and integration with partner companies. Resulted in sales team generating new leads, increasing client relations and potential revenue.
-Launched standardized documentation process for System Design Services; created and maintained design documents, BOMs, assembly and test procedures and lessons learned.
-Reduced project lead times using supplier and vendor analysis; collaborated with the supply chain manager and conducted site visits to the sales offices, warehouses and manufacturing facilities; assessed samples, prototypes and quotes.
SYSTEM INTEGRATION SPECIALIST Tyco Safety Products, Toronto ON 2010-2013
Subject matter expert and liaison between Product Management and Engineering Departments on embedded systems (fire, security, access control panels).
Keywords: Cross functional team management, requirements management, voice of customer, ISO auditor, use cases, data flow diagrams
-Awarded for contribution and team collaboration on the next generation commercial system; promoted within in 1 year of hire.
-Collaborated with product management to elicit and analyze global client requirements, assisted in the creation of business requirements documents and represented engineering during focus group sessions and tradeshows.
-Created and managed software and hardware functional specifications; monitored the overall design for low voltage systems including user interface features, product cost and industry related standards amongst others.
-Strategized with product management to envision and design WebSA, a new end user application with remote diagnostics and maintenance capabilities, to reduce time and costs associated with installations and maintenance visits.
-Transformed user experience by converting single user interface to flexible multi-user interface; anticipated future updates and expansion requirements and incorporated updates as per client feedback.
-Conducted design analysis of wireless video security solution; improved process to comply with industry approvals and updated internal protocol architecture document.
-Created WBS and contributed to scheduling activities; led design, schematic and DFMEA review sessions; created project risk assessments.
TECHNICAL SUPPORT SPECIALIST Tyco Safety Products, Brossard QC 2006-2010
Collaborated with technicians, sales, project engineers to assemble and troubleshoot fire equipment needed for commercial, industrial and governmental sites to meet NFPA 72.
Keywords: Product expert, customer service, customer relations, root cause analysis
-Assisted in increasing the team’s resolution rate from 30% to 75%; personal rate increased from 50% to 80%.
-Trained and guided field technicians and sales in hardware, software and product operation.
-Trained and mentored 3 associates in technical competencies, product operation and client relationship management.
-Developed and maintained test procedures and reports for SQA; entered defects and assisted in software release of PO application.
RESEARCH ASSISTANT McGill University, Montreal QC ...
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