Anthony J Virzi
10S216 Ridge Road Cell:(630) 486-6929
Naperville, IL. 60565
Summary
·Experienced IT support representative.
·Experience supporting multiple products and handling a wide customer base.
·Able to provide support under pressure, and with deadlines.
·Experience handling support for products via e-mail, phone and Chat.
·7 Years of customer service in retail, customer service and IT support positions.
Professional Experience
Support Techs LLC. (Provided IT support over the phone, via email and Chat to customers for corporate and
consumer accounts)
Job Title: IT Support Representative June 2011 – March 2013
•Worked with a broad customer base, providing IT support for a wide range of products ranging from consumer electronics
to Network Access Storage devices.
•Spent extensive time working with end users, as well as IT professionals exceeding support expectations regularly.
•Gained experience with Network Access Storage devices, enterprise level networks as well as end user and small
business network environments.
•Deep knowledge base with Windows 95/98/2000/ME/XP/7/8 as well as Mac OSX. As well as working directly with
Microsoft outlook on a daily basis.
Blockbuster Video (Provided an excellent customer experience by recommending the latest in movies and
entertainment)
Job Title: Customer Service Representative April 2006 – May 2011
•Exceeded sales quotas while providing an excellent customer experience.
•Providing well informed opinions on the latest films, games as well as finding the best membership programs for all
customers for a wide range of customer demands.
•Maintaining a clean, professional appearance and store environment for customers.
•Gained valuable experience working with DOS computer systems, as well as RFID scanning devices for inventory and
rental/sales.
Tiger Direct/CompUsa (Responsible for handling returns, understanding the policies of returning products as well as
handling cash and providing an excellent customer experience out the door)
Job Title: Cashier-Returns Clerk August 2009 – July 2010
•Responsible for maintaining, and handling a balanced cash drawer each morning and evening of work.
•Gained experience with touch based screen POS systems as well as basic troubleshooting through issues under
pressure.
•Taking a firm stance on company policy while conveying good customer service when handling returns.
•Providing and gaining knowledge about a wide range of end user electronics ranging from televisions to computer
components.
Sam Ash Music (Worked with recording technology and electronic keyboards, worked with a client base that expected
expertise with recording and keyboard products to make informed suggestions and close sales)
Job Title: Recording Technology – Keyboard Sales Representative October 2008 – January 2009
•Gained valuable knowledge of Mac OS as well as the hardware configurations of Apple technology, both from a general
user perspective as well ...
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