Profile
Over 20 years of Executive Management, Project Management, Engineering, and Consulting expertise within both public and private environment and a variety of industries including Automotive, Electronics, Telecom, Pharmaceutical, Energy and Governmental. Track record of successfully implementing cost reduction, improving profits, and streamlining operations, by implementing Business Process Reengineering (BPR) and Strategic Sourcing efforts and managing information technology system development projects. Demonstrated ability to drive quality improvements through enhanced planning, training, execution and use of statistical techniques. Have acquired highly developed management, financial, consulting, quality (Lean, Six Sigma) and computer skills.
Areas of Expertise
• Strong organizational and leadership skills
• Ability to foster collaboration and partnership between department and internal\external clients
• Proven ability to establish and monitor performance goals and accomplish objectives
• Significant accomplishments include capturing significant cost savings and revenue enhancements
• Proven history of successfully implementing projects ahead of schedule, increasing personal and office productivity
• Skilled in all aspects of business analysis, process analysis, business process reengineering, quality assurance, and project management
• Demonstrated ability to deliver improved business strategies, business processes, and procedures
• Ability to recruit, develop resources, and build and lead team efforts
Work Experience
Stratus Consulting Group, Division of AEI, Inc., Director/PM, Chicago, IL, 1997 to Present
Primary Responsibilities
• Establishing and monitoring performance objectives
• Evaluating new products and services
• Developing marketing and CRM efforts
• Developing proposals to request for proposals and other solicitation issued by local, State and Federal government
• Recruiting and managing resources in order to meet the contractual requirements
• Training resources in the latest management and information technical consulting and quality assurance techniques
• Reviewing and approving consulting contracts
• Insuring quality successful completion of delivery (as required by statement of work)
• Developing and implementing corporate controls and information technology systems to effectively manage company assets
• Managing financial results
Projects Worked
• Verint Call Center Software Implementation, Program Manager/Analyst, September 2012 to February 2013: Worked on-site in the Philippines to deploy call center productivity monitoring software developed by Verint, responsible for conducting observations, identifying cost savings, configuring the Verint DPA software, adhering to quality assurance plan, performing configuration and testing of software, and supporting deployment
• General Services Administration (GSA), Program Manager, June 2008 to Present: Managing employees providing acquisition and contract support services; recruiting and training resources; monitoring performance; developing monthly status reports, and invoicing client
• Illinois Department of Employment Security (IDES), business Analyst/Developer, Focus Group Feedback/Automated Translator Analysis, 10/2010 to 05/2011: Conducted focus group session to obtain feedback from end-users on the look-and-feel and functionality of the new IDES website; implemented Microsoft Automated Translator onto new IDES website; performed quality assurance on software functionality and translations, trained IDES on how to configure, administer, and maintain the translator
• Illinois Worknet, Business Analyst, Focus Groups and Automated Translation Analysis, 11/2008 to 10/2010: Conducted focus group sessions to assess effectiveness of Illinois workNet website with respect to userability, quality of content, and accessibility; wrote report stating the level of effectiveness and providing feedback to improve website effectiveness and userability; conducted detailed analysis of language translators within the market
• City of Chicago Office of Budget and Management (OBM), Financial Analyst/Quality Analyst, Budget Book Application, 07/2008 to 11/2008: Assisted with the development and implementation of a client-server application for the development and printing of the City of Chicago Budget book; lead efforts to define look-and-feel of financial report; conducted quality assurance and testing functionality and financial integrity of the software and developed and delivered training
• Chicago Housing Authority, Board of Commissioners Enterprise Document Management System Project, Project Manager, 12/2005 to 12/2008: Mapped and reengineered Board approval process by interviewing stakeholders and obtaining consensus; developed comprehensive functional requirements document; performed quality assurance role during development, developed User Acceptance Testing (UAT), performed testing (of FileNet application) and developed training materials
• Chicago Public Schools, Office of Information Technology, Specialized Service Management System, Deployment Manager, 08/2004 to 12/2009: Mapped and reengineered the Special Education assessment and service delivery process by interviewing stakeholders and developing comprehensive functional requirements for a supporting IT infrastructure; insured that the information system was designed and configured in accordance to client expectations and requirements; conducted Agile sessions to configure system as specified by client; documented consensus and acceptance of system features; developed testing scripts, developed change management, training and deployment plans; and developed e-training
• Chicago Housing Authority, Operations, Facility Management Consultant, 06/2003 to 01/2004: Responsible for coordinating the annual budget; developing performance objectives; mapping and reengineering service delivery of the reprographics, engineering, fleet and mail delivery services; and strategically sourced janitorial and security service, resulting in a savings of 25 percent
• Other Project of significance, Business Analyst/Consultant, pre-2004:
o Prepared strategic sourcing specifications and Request for Proposal for the equipment commodity that included computing, duplication, and audio/visual equipment (project delivered approximately $25 million in cost savings)
o Defined user and technical specifications for a custom ERP system used by the City of Chicago Department of Water, mapped and documented water distribution process to define method of operation; identified process issues and opportunities for improvement and reengineer
Castle Rock Group, Inc., Director of Operations, Chicago, IL, 1995 to 1997
Responsible for managing the daily operations of the consulting staff and ensuring project deliverables
• Identified opportunities to increase the economic performance of clients and enhance minority business enterprise (MBE) participation
• Engaged in reengineering efforts, identified benchmarking costs, intervi...
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