Contract Business Analyst/Project Manager with 13 years of experience in Internal, Web Based and Application Documentation seeking long term to permanent employment in a Project Management Role.
Systems and Software
Scrum Master, Microsoft Office (Expert Use including Excel, Power Point, Visio, Word, Access, Project, Publisher), Adobe Creative Suite (Expert Use Paint Shop, Frame Maker, Acrobat, Dreamweaver, Robohelp 7.0, Pagemaker, InDesign), Documentum, Sharepoint, HTML, SGML, Java (read), SQL (read), Lotus Notes (Use), CIS, MacOS, Snagit, StarTeam, Unix (limited), Telnet, TRS, Primus, Visual Basic (read), XML (read), ATM, SAP 4.6 (Use), OpenSpan Studio, OpenSpan Integrator, VAX, Servers.
Skills
Project Management, Create Ad Copy, Create User Guides, Technical Writing, Documentation, Create Training Manuals, Design Course Work, Create and Implement: (Standard Operating Procedures, Online Help, Process Flows, Policies and Procedures,Release Notes, UX Manuals, Business Plans), Knowledge Base, Test Cases User Stories, PRD Analysis, User Interface Design, Business Analysis, Trouble Ticket Registration, Critical Path Analysis, Business Proposals, White Papers, FAQs, Risk Analysis, Research.
Education
BOSTON UNIVERSITY – Boston, MA
M.S. In Project Management. Graduation date 05/09. 3.2 GPA (Earned while working full time)
BRIGHAM YOUNG UNIVERSITY – Provo, UT
B.S. In Molecular Biology with an Emphasis in Microbiology, Minor in English. Graduation date 8/97.
The Coca-Cola Company (contract from Truebridge Resources) 08/12-04/13
Trouble Shooting Project Manager (Technical Analyst)
Worked in the Global IT Department under Global Initiative Leaders liasoning with business units including World of Coca Cola and Global Marketing.
• Acted as Tactical Project Manager on early stages of $500K Point of Sale replacement project for the World of Coca Cola. Helped with Scope, Financial Assessment, Vendor Coordination, Technical Review Board etc.
• Shepherded 3 systems through a 6 month Data Center Migration (AES, EquityMonitor, Landscope)
• Implemented Notice Software updating tool for Global Executive Action Committee (40K).
• Performed upgrades and enacted vendor coordination for a 200 monitor replacement project (phased Proof of Concepts), Tablet Expansion of Display for Survey sites (iPads), and IT Archeological triage on legacy systems (My Coke Stories)
• Served as mobile consultant for early phases of Mobile Website Upgrade
• Used MS Office (Word, Visio, Project, Excel, Powerpoint), Sharepoint, X-Store, Alert Rocket, iOS, Wintel
Georgia Pacific (contract from Apex Systems/Encadria) 11/11-05/12
Project Manager/Scrum Master
Worked in Design Department to help with Project Management transition for Graphic Design Program.
• Managed 50+ projects for six different brands varying from $2000-$200000.
• Ensured compliance and sign off with 20+ stake holders including legal, packaging, design, vendors and engineering.
• Ran daily scrum meeting to determine status of projects and to rearrange based on production needs
• Trained 3 individuals on duties and helped define permanent role.
• Helped track Creative Brief, Budget, Concept Work and Production Deliverables
• Investigated IO#s and status of SKU's as needed (averaging 4-5 a day)
• Used GAMAT (Assetlink Project Management system), MDM, Excel, Power Point, Word)
The Weather Channel (contract from Tek Systems) 06/11-09/11
Business Analyst
Worked in Business Intelligence Department to help with transition from one Contract Management system to another.
• Created high level document developer and business requirement document based on original system
• Reviewed and commented on documentation for new system
• Collected Business Requirements for Contract Archiving System
• Interviewed 20+ SMEs inside of the department and out of it, including Legal, Contract Management, Product, Sales, Accounting and Project Management
• Created list of corresponding SQL fields from one field to another to determine viability of sandbox porting.
• Used Sharepoint, Excel, Visio, Microsoft Project, Photoshop, Word, SQL Reader, Solbright, Operation 1, Implementation
Qualcomm (contract from SESC) 02/10-04/11
Project Manager/Scrum Master
Collaborated with User Interface department to create smart phone shopping application (SWAGG).
• Followed up and maintained data on 7 different projects including copydeck redesign, documentation software selection, server copy maintenance and project management implementation.
• Created weekly and monthly reports on flow, sheet, and misc. deadlines and asset availability for 5 platforms (Iphone, Android, Optimized Mobile Web, SWAGG.com and Mobile Banking) in an Agile environment with AD, Dev, Marketing, Legal, Product and QA departments.
• Created or maintained 24 Detailed Wireframes (around 20 pages) and 1600 line copydeck in 5 different platforms.
• Provided 16 case proposals for new documentation software, product ideas, and bandwidth scenarios.
• Managed and initiated Focus Groups to provide UX Testing on a weekly basis.
• Used Microsoft Documentum, Indesign, Excel, Visio, Sharepoint, Microsoft Project, Photoshop, Word, Web Based Ticket Tracker (Version 1), Test Track Pro, Implementation
Cingular Wireless (Kelly IT) 07/04-12/04
Knowledge Engineer
Helped prepare CSP Knowledge Database for merger with AT&T Wireless. Served as Knowledge Engineer and Technical Writer for a wide variety of departments. Worked with web-pages, computers, and software. Frequently had to make formal detailed requests for information from various subject matter experts.
• Used Word, Frontpage, Note Pad and Serviceware Architect.
• Performed Graphics manipulation of images using Photoshop.
• Trained other team members on more efficient methods of processing data.
• Prepared documentation for display in Web format for:
o Customer Service
o Marketing
o Telesales
o Multiple other departments
• Worked with maps, geographical regions, customer interactions, formatting, manuals, job aids, bulletins, instructions and other documents, Implementation and 3G.
RBS Lynk (contract from TekSystems) 01/07-08/07 and 10/09 – 12/09
Financial Documentation Specialist
Created system documentation for Financial Service Company from scratch.
• Wrote 10 100+page manuals on financial systems information.
• Met each deadline at twice the expected speed.
• Praised by Development Management for...
Login or Register to view the full resume.
