Core Competencies:
• Implementation of HIT systems • SQL Report Writing • HL7
• Conversion of existing HIT system • Interface Troubleshooting
Professional Experience:
Senior Implementation/Transition Consultant January 2012 – present
WellWater Capital Consulting Inc. Atlanta, GA
• Implements Horizon Physician Portal, Horizon Clinical Infrastructure, Horizon Patient Folder Health IT Systems
• Provides go live and application support for Horizon Physician Portal, Horizon Clinical Infrastructure and Horizon Patient Folder
• Transitions HIT systems from McKesson platforms to Cerner/Meditech/HMS/Epic platforms at 6 hospital systems to date
• Decrease average project transition by 15%
• Build and support consultant for I-Forms and HEO
• Builds Orders in HEO and I-Forms
• Creates custom portlets in HPP (15 to date)
• Troubleshoots interfaces between clinical systems (Interfaces include: Cloverleaf, Mirth, Carelink)
• Troubleshoots and resolves application issues with clinical systems including HPP, HCI, HEO, and HPF
• Provides application support for HMS Clin-View
• Performs infrastructure assessment at project kick-off to determine components that can be re-purposed
• Provides training workshops on use of HPP, HCI, HPF products
• Writes SQL scripts for report automation
• Writes queries for training on and troubleshooting of Oracle and MySQL databases
• Writes scripts to automate tasks
• Provides Linux/Unix/Window Administration
Technologies: Microsoft Project, Microsoft Access, Microsoft Excel, Microsoft Visio, Microsoft PowerPoint, SharePoint, HMS applications, McKesson applications, Cerner applications
Implementation Analyst September 2009 – January 2012
Community Health System Franklin, TN
• Architected and implemented over 25 custom portlets to Horizon Physician Portal
• Served as Subject Matter Expert for Horizon Physician Portal and Horizon Clinical Infrastructure
• Directly trained and mentored 27 analyst in HPP and HCI for level II and level III support teams
• Implemented Horizon Physician Portal, Horizon Clinical Infrastructure, Horizon Patient Folder at upwards of 40 sites
• Served as System Administrator for HPF for 13 locations
• Served as application support analyst for electronic medical record system Horizon Patient Folder (HPF) for 13 locations
• Served as application support analyst for electronic medical record system Blue Ware for 5 locations
• Served as application support analyst for HMS Clin-View
• Wrote SQL queries and created custom reports with Birt reporting software improved overall project efficiency by a factor of 10
• Troubleshot interfaces between clinical systems (Interfaces include: Cloverleaf, Mirth, Carelink)
• Troubleshot hardware where the application and database reside
• Linux/Unix/Window Administration for 38 servers
• Provided system tuning recommendations for McKesson applications on Windows and Linux
Deployed over 600 standard Horizon porlets and over 175 custom portlets
• Worked with facilities for testing new implementation of module and software changes
• Coordinated patch upgrades and hot fix implementation activities for Horizon Physician Portal Application at 40 plus facilities
• Increased support team efficiency by 20% by writing scripts to automate re-occurring processes
Technical Engineer II January 2007 – May 2009
McKesson Corporation Alpharetta, Georgia
• Managed support related activities for Horizon Physician Portal application for customer base of 250
• Coordinated patch upgrades and hot fix implementation activities for Horizon Physician Portal Application at 250 sites
• Tracked outstanding support issues and activities while working directly with support resources toward resolution
• Decreased average resolution time for the entire support team by 50%
• Managed over 700 customer escalations for Horizon Physician Portal application
• Created weekly report and presentation for leadership update of activities at customer site
• Served as single point of contact between McKesson support organizations and 20 customer sites
• Troubleshot McKesson Portal application and other McKesson applications for customers remotely
• Performed level 1 troubleshooting and issue resolution for McKesson applications Horizon Meds Manager, Horizon Clinical Infrastructure, McKesson Star, McKesson PHS, Horizon Patient Folder, Homecare
• Performed 200 plus implementations and upgrades to existing Horizon Physician Portal Infrastructure
• Created and helped manage jdbc connection pools to McKesson source system databases
• System tuning for McKesson applications on Windows, HP-Unix, AIX, and Linux
• Performed over 80 training workshops via webinars and instructor-led classes with class sizes ranging from 5 - 30
• Created training materials for workshops and site administrators
• Performed system checks and high level system administration for Windows , HP-Unix, AIX, and Linux platforms by way of updating operating system , maintaining file system, modifying kernel parameters, and reviewing event log for issues that could affect Physician Portal application directl...
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