PROCESS QUALITY ENGINEER
Six Sigma / Lean Manufacturing / Process Development & Improvement
Six Sigma Green Belt offering 10 years of experience in in quality management systems, customer complaints processing and supplier performance analysis.
Hold Master of Science in Industrial Hygiene/Environmental Management and Bachelor of Science in Engineering Physics.
Deliver quality controls and enhancements to troubleshoot problems and improve product quality, manufacturing flow, and internal and external customer satisfaction.
Six Sigma trainer within the manufacturing and chemical industries. Well-versed in the concepts of Lean Manufacturing and Continuous Flow Manufacturing
Bilingual with fluency in Spanish
TECHNICAL SKILLS
* Lean Quality Tools (Value Stream Mapping, PFMEA, Pareto Charts, Fishbone Diagrams, Six Sigma 5S, 8D Methodology)
* Strong skills in statistical analysis and use of statistical software MINITAB®
* Interpret information gained from Relentless Root Cause Analysis tools to begin developing a corrective action plan
* Quality Auditing
* Strong skills in construction of versatile diagrams such as swim-lane process maps and Value Stream Maps and use of diagramming software Microsoft Office Visio®.
* Proficient with Microsoft Office System (including Microsoft Excel, Microsoft Word, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
PROFESSIONAL EXPERIENCE
PRATT & WHITNEY, OKLAHOMA CITY, OKLAHOMA 2011-2013
Pratt & Whitney representatives partnered with Airmen at Tinker Air Force Base in Oklahoma City, OK to successfully perform F117 engine overhaul and sustainment at the base's F117 Heavy Maintenance Center.
F117 Quality Engineer – Sr Analyst, Production & Process Quality
Work closely with P&W F117 Logistics Program Management team, Military Aftermarket Services entities, Support Equipment Operations, and United States Air Force personnel daily to deliver a quality product to the war fighter that meets the customer objectives.
Quality Initiatives:
* Provide quality support to production in the F117 HMC, including resolution of process problems, leadership support in Relentless Root Cause Analysis (RRCA) for escapes and Quality Clinic Process Charting (QCPC)
* Analyzed QCPC data to identify trends of inefficiencies and non-conformances in our processes that may cause increased costs in our product.
* Perform and follow-up internal and external quality system audits
* Compile and report departmental business metrics objectives (e.g. safe quality product, throughput, and turnaround time).
* Enhance departmental procedures and standard work; Identified and documented core organization processes.
* Evaluation of procedures and processes to determine compliance with applicable requirements.
* Active participant and driver of our Achieving Competitive Excellence (ACE) Operating System.
* Developed and executed process improvement and demonstrated improvement through solid metrics, and reporting.
CLAIMS MANAGEMENT RESOURCES, OKLAHOMA CITY, OKLAHOMA 2006-2011
Partners with organizations in the utility industry and governmental agencies to recover property damage claims for self-insured entities.
Process Quality Engineer – Six Sigma Green Belt
Ensured Lean Six Sigma development and skills transfer to members of assigned business units. Provided guidance in the various projects undertaken, monitoring project teams to review key project toll-gates and project plans.
Quality Initiatives:
* Developed and led strong working relationships with cross functional management team members; identified and documented core organization processes.
* Developed and executed process improvement and demonstrated improvement through solid metrics, and reporting.
* Designed new processes and improved existing processes to increase business effectiveness and efficiency.
* Communicated process steps and changes using logical, easy-to-read diagrams and flows. Implemented smooth and efficient workflow in all administrative areas.
* Used company business and process knowledge to create, measure and interpret process metrics.
* Planned, scheduled and coordinated work for self and others. Negotiated and cooperated with others to accomplish optimal results.
* Coached, mentored and trained teams on appropriate methodology usage. Such methodologies included Lean Six Sigma and Kepner-Tregoe.
* Applied best practices for developing major process quality and change initiatives. Assisted in problem solving among various administrative departments.
* Responsible for overseeing resolutions of significant client service issues by establishing rapport with clients and promptly responding to client concerns.
EATON CORPORATION, OKLAHOMA CITY, OKLAHOMA 2004-2006 Eaton is a leading worldwide supplier of medium and heavy-duty clutches to the commercial truck industry.
Sr Quality Engineer
Led the continuous improvement activities in all areas of manufacturing in support of the Eaton’s Quality and Business System. Drove the day-to-day Oklahoma City plant improvement activities, and directed the activities of quality technicians assigned to production support.
Quality Initiatives:
* Provided quality interface and expertise between the organization and its customers to proactively assure the customers’ needs and expectations are understood and satisfied.
* Supervised the supplier performance evaluation process and personnel at the facility level including maintaining surveillance of the web-based supplier feedback sites.
* Determined process capabilities and identified improvement opportunities. Implemented statistical process controls where appropriate for process improvement.
* Used Six Sigma methodology, applied lean manufacturing tools and participated in several Kaizen events to solve complex problems.
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