Professional Writer and Editor with more than 30 years of successful, progressively responsible experience displaying capabilities and expertise in all media, applications, and content environments. Thorough knowledge of technology and applications complements insights gained while working for and consulting with a diversity of industries, institutions, and governmental agencies. Highly regarded for initiating and instituting technical programs and other initiatives, which cut costs and lead to new revenues. Earned reputation for working within budgetary and time constraints.
Product Launch • RFPs / RFIs • Documentation • Medicaid • Medicare • SDLC • Consulting • Government Contracts • Writing • Editing • Confidential Documents • IT Security • CDT • International Business • E-Commerce • Market Intelligence • Graphic Design • Construction • Business Strategy • Test Plans & Procedures • Special Projects • Utilities • Energy • PMS
PERSONAL EXPERIENCE
Self–Employed
Technical Writer / Contract Consultant - Atlanta, Georgia (September 2012 - To Date)
Furnished freelance contract technical communications expertise for the following firms:
Universal Business Solutions
UBS is a Native American and Service Disabled Veteran owned IT consulting firm.
Wrote the response to the U.S. Air Force request for proposal (RFP) to provide technical and management IT support to the enterprise data center at Robins Air Force Base in Warner Robins, Georgia, in conjunction with a joint venture between UBS and Progressive Communications, Inc.
• Developed RFP response template from scratch for this pursuit.
Inter-Continental Hotels Group
IHG is a major international hotel chain.
Wrote technical documentation to support a major Property Management System (PMS) technology refresh initiative for IHG’s North American market, involving over 3000 sites on multiple hardware and software platforms.
• Wrote staging documentation and user guides for software and hardware platforms.
• Wrote user guides for the chain’s new laptops, network printers, and work-stations.
• Wrote editorial guide was developed to support this PMS refresh initiative, providing guidance for the maintenance and creation of technical documentation.
Xerox Services
Senior Technical Writer / System Designer - Atlanta, Georgia (March 2009 - September 2012)
Provided technical writing expertise to Information Technology Outsourcing (ITO) and Government Healthcare System (GHS) divisions.
• Wrote technical and user documentation to support the State of Tennessee’s Medicaid program (TCMIS)
• Participated in the development of an in-house GHS proposal content library using ReqPro traceability.
• Developed the content for the Data Reference and Interface sections for Xerox Services’ Health Enterprise Medicaid management information system.
• Reviewed and edited of Xerox Services’ Health Enterprise Product Delivery Approach document.
• Participated in gap analysis, as well as Pink, Red, and Gold team reviews for all RFP response assignments.
• Maintained and updated the proposal content library for Xerox Services’ line of business for disaster recovery, business continuity, and continuous availability services for the ITO division.
• Provided cost models and slide presentations involving ITO disaster recovery and business continuity solutions for public and private sector RFP pursuits.
Self–Employed
Technical Writer / Contract Consultant - Atlanta, Georgia (October 2002 - February 2009)
Furnished freelance contract technical communications expertise for the following firms:
MasterBrand
MasterBrand Cabinets is a major furniture manufacturer.
Wrote three-part architectural proprietary specifications for their Aristokraft and Contractor’s Choice product line of manufactured wood casework that are used in the residential, institutional, and commercial construction market.
General Electric
GE Energy is a division of General Electric involved in energy and power transmission sector.
Wrote fact sheets on existing and new heavy duty gas turbines (HDST) products, as well as maintaining the on-line static and downloadable content for the HDGT product line.
AREVA NP
AREVA NP is a major multinational nuclear energy corporation.
Coordinated critical pathway documentation deliverables involving the conversion of analog-based reactor protection and safety systems to the new digital control system for Duke Energy’s Oconee nuclear power station.
United Parsel Service of America, Inc.
UPS is the world's largest package-delivery company.
Wrote page specifications for Internet-based user-interactive shipping tools, translating revised wire-frame schematics into written documentation for its July 2007 release.
Internet Security Systems, Inc
ISS is now a leading provider of Internet security products and services for IBM.
Wrote the security plans for their network servers in compliance with the Sarbannes-Oxley Act of 2002.
SolutioNet
SolutioNet was the IT software division of Atlanta Blueprint.
Wrote responses to MARTA, the State of Georgia Department of Human Resources, and Associated Builders and Contractors (ABC) RFP/RFIs.
ConstructAtlanta
ConstructAtlanta was an engineering and construction website.
Provided documentation support and research assistance.
Cambridge Collectibles, Inc.
Cambridge Collectibles is a retail establishment.
Provided documentation support and research assistance, including point-of-sell, point-of-purchase, video rental, and inventory control operations.
MCI WorldCom
Content Manager / Technical Proposal Writer - Atlanta, Georgia (October 2000 - October 2002)
Authored content for Proposal Manager, an on-line e-commerce tool that generated sales proposals of the company’s products and services; used by Sales for national and international B2B, institutional, and governmental accounts. Wrote the business requirement documentation for Sales Pathfinder, an on-line tool that assists sales account executives throughout the sales cycle, providing guidance in such areas as market intelligence, business strategy, meeting objectives, sales closure, and follow-up.
• Wrote the requirements documentation for upgrading Sales Pathfinder on one-day notice.
• Authored on-line sales proposals for the international market.
• Participated in new product launches and rebranding of WorldCom products and services.
Nortel Network
Technical Writer / Contract Consultant - Atlanta, Georgia (June 2000 - October 2000)
Login or Register to view the full resume.
