Summary
I produce documentation for technical, business, and consumer audiences. This includes work instructions, assembly procedures, test procedures, test reports, owner’s manuals, training material, and software documentation.
Primary software experience
MS Office 2003 and 2013, especially Word, Access, and Excel (all applications at Expert level)
Adobe Creative Suite, versions CS3 and CS6: InDesign, Photoshop, Illustrator, Acrobat
Visual Basic for Applications (VBA) for Access
Microsoft Project and Visio
Adobe Framemaker
Solidworks eDrawings
QuarkXpress 6
Work experience
Cal Spas, Pomona, CA Aug 2004 - present
Senior Technical Writer
• Produced over 40 different owner’s manuals for six different product lines in Quark and InDesign. (Most manuals can be found at the company’s web site at www.calspas.com.)
• Complete oversight and control of all product manuals, including writing, graphic design, layout, publication, revision control, placement on web site, reproduction, and inventory. Practicing local on-demand reproduction has saved the company over $4,000 over five years.
• Write and maintain assembly documentation for three major product lines, ensuring work procedures comply with the company’s Quality Assurance requirements.
• Established and maintain formal document control procedures for manuals and assembly documentation.
• Provide and review web content for Cal Spas web site to ensure product data is current and accurate.
• Designed and developed relational databases in MS Access for engineering change orders (ECOs), document control, manuals, and work instructions.
• Perform product testing to ensure appliances conform to specifications and to properly describe their assembly and operation in user’s manuals.
Powis Parker Inc., Berkeley, CA Mar – Jul 2003
Technical Writer and Document Control
• Functioned primarily as Document Control for the company, responsible for the organization and security of proprietary drawings, assembly procedures, and other company documents.
• Administered the engineering change order process, ensuring personnel involved with the process received timely information and that required tasks were completed prior to a document’s release.
• Maintained the Parts and Vendors database and other critical databases containing training, assembly documentation, ECO processing, and incoming part inspection data
• Designed a visual standards manual for Engineering and Quality Assurance.
SDL Inc. / JDS Uniphase, San Jose and Santa Clara, CA Apr 1998 – Nov 2002
Senior Technical Writer
• Documented assembly and test procedures for communications lasers. Designed visually-oriented assembly procedures specifically for assemblers and technicians for whom English is not their native language.
• Developed, wrote, and maintained the corporate style manual for technical communication. Ensured all manufacturing procedures adhered to company’s implementation of ISO 9000/9001.
• Designed numerous document templates requiring extensive use of structure and style definition in both MS Word and FrameMaker for numerous document types.
• Supervised the activities of contracting technical writers. Set goals, monitored progress, and provided regular feedback to both the writers and stakeholders in the project.
• Designed and developed relational databases in MS Access for tracking technical writing assignments, drafting jobs, and new product development.
• Designed and wrote training cur...
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