PROFESSIONAL SUMMARY
Solutions-oriented Veteran with a broad range of experience in the communication industry. Skills and
experience in hardware and software support include: Installation, configuration, management, and trouble
shooting. Over 10 years COMSEC experience combined with over 7 years supervisor/management experience.
PROFESSIONAL EXPERIENCE
Mobile Applications Administrator 01/2013-Pres
Remedy Intelligent Staffing/TRANE
• Monitor two shared email accounts for troubleshooting and escalating of company IPad application.
• Utilize BMC Remedy ticketing system for escalation of troubleshooting
• Tier I IPad troubleshooting
IT Help Desk Analyst 09/2012- 12/2012.
DEPARTMENT OF HOMELAND SECURITY – FEMA
• Aided FEMA employees, contractors, grant workers, and disaster victims with IT issues
• Strong knowledge of BMC remedy IT ticket system
• Experience in troubleshooting VPN errors, Microsoft exchange issue, Create outlook profiles
• RSA tokens SharePoint
United States Air Force Radio Operator 03/2000 – 05/2011
• Served as the primary tactical communications/COMSEC Subject Matter Exert (SME) for thirty two Aeromedical Evacuation Squadrons on various communication issues and security.
• Primary COMSEC and Secure Voice Responsible Officer. Responsible for issue, destruction, transportation and training of classified material
• Served as supervisor over 10+ personnel, overseeing all Tier I help desk, tactical communications, and COMSEC/Secure Voice operations
Communications System Operator 11/2004 – 06/2008
• Managed functions which included planning, activating and relocating communications capabilities for satellite communications system.
• Operated terminals for satellite command and control.
• Managed all COMSEC/Secure Voice activities for designated shift, including daily support and inventory of Secret and Top Secret COMSEC material, destruction, and transportation.
High Frequency Global Radio Operator 0...
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