Career Focus:
Committed and motivated team-player with highly developed operational and decision making skills. Strong work ethic, professional demeanor, and great initiative.
Education:
Bachelor of Science in Business / Public Administration from University of Phoenix awarded in August 2013
3.6 Continuing Education Units from California-Nevada Section American Water Works Association Water College in Intermediate Water Distribution
9 Continuing Education Units from California State University, Sacramento in Water Distribution System Operation and Maintenance
Relevant Licenses and Certifications:
Class A Driver’s License with the following endorsements: Hazmat, Tanker, and Doubles
Water Distribution Operator Grade D2 Number: 23745 Issued by: State of California Department of Health Services Date Issued: December 2003 Date Expires: December 2015
Water Treatment Operator Grade T1 Number: 27414 Issued by: State of California Department of Health Services Date Issued: March 2006 Date Expires: March 2014
Certified by the Utility Training Academy as a Professional Utility Locator
Backflow Prevention Certification from Northern California Backflow Prevention Association awarded February 2013
Summary of Skills and Experience:
• Supervised six employees
• Microsoft Office
• Spreadsheet development
• Inventory systems
• Report analysis
• Data collection and data entry
• Excellent customer service
• Problem resolution
• Time management
• Safety-oriented
• 3406 Caterpillar Loader
• John Deere Backhoe
• Forklift
• Tamper
• Sawcut
• Jetter/Vac Truck
• Crane operator
• Maintenance and repair welding
• Accela Asset Management System
• Geographic Information Systems
Accomplishments:
Process Improvement
Oversaw implementation of new water main flushing system which resulted in improved drinking water for customers.
Research
Investigated and analyzed client complaints to identify and resolve issues.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Scheduling
Managed daily schedules as a lead field operator to ensure the daily deadlines were met by subordinates.
Professional Experience:
City of Livermore Livermore, CA
Water Distribution Operator II
January 2004 to Current
Coordinates construction and improvement projects; monitors work of consultants; monitors and finalizes inspections of work in the field; inspects water meters and water service lines; monitors and records meter readings of water consumption levels; identifies and determines the cause of abnormally high consumption levels; opens and closes system valv...
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