OBJECTIVE
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing
the company’s productivity and reputation.
QUALIFICATION
4 years in engineering environment
3+ working years successful in inbound customer relations
2 years in retail sales and customer service
Ability to multi task
Effective communication skills - written and verbal
Time Management-deadline conscious
Ability to work independently and as a team member
Strong customer service skills
WORK EXPERIENCE
Sept. 2013 – Present Enrollment Specialist
Edison Learning Knoxville, TN
•Initiate the enrollment process with interested prospects who want to earn a high school diploma.
•Complete applications with prospect by entering information into Salesforce software.
•Opened and maintained student accounts and advise next steps for enrollment completion.
•Listen and notate voicemails into excel program.
•Take inbound and make outbound calls to prospects and partially enrolled students.
Feb. 2012 – Jan. 2013 Customer Service Relations Specialist
EdFinancial Services Knoxville, TN
•Suggested payment plan information about the company services.
•Opened and maintained customer accounts by recording and updating account information.
•Handled customer concerns by selecting and explaining the best solution to solve the problem.
•Participated in approving quality assurance rating during the first year of employment.
•Assisted team by accomplishing established company goals as needed.
Sept. 2011 - Jan. 2012 Customer Service Representative
G C Services Knoxville, TN
•Suggested payment plan information about customer financial account.
•Opened and maintained customer accounts by recording and updating account information.
•Accepted payments via electronic check or debit/credit card.
•Assisted customers with account transactions by handling questions, comments, and complaints.
Jan. 2008 - July 2010 University Parking Enforcement Attendant
Middle Tennessee State Parking Services Murfreesboro, TN
•Patrolled lots on foot while using assigned hand held ticket writing computer, printer, and camera.
•Identified and tagged improperly parked vehicles.
•Referred Code violations to Parking Services management.
•Maintained accurate records through automated methods.
Jan. 2007 – May 2007 Women’s Track and Field Manager
University of Tennessee Knoxville, TN
•Maintained a major university woman’s track team activities by recording accurate track records and other administrative responsibilities.
•Implemented a more effective record keeping system.
•Recorded and evaluated statistical track running times.
Aug. 2004 – Jan. 2007 Bookkeeper/Receptionist
LaPetite Academy Knoxville, TN
•Maintained and balanced accounts by verifying and posting transactions.
•Received and directed telephone and fax messages.
•Maintained the general filing system and filed all correspondence.
•Assisted in the planning and preparation of meetings/events.
•Maintained an adequate inventory of office and classroom supplies.
•Provided a variety of word-processing, data entry, payroll systems, and secretarial support.
EDUCATION
•Middle Tennessee State University
BS Degree Industrial Engineering
Completion date: August 2011
•Bearden High School
Knox...
Login or Register to view the full resume.
