OBJECTIVE
To secure a challenging position with a dynamic and exciting organization where my business knowledge, experience and skills will contribute towards the growth and success of the organization.
SUMMARY OF QUALIFICATIONS
• Over 12 years of Customer Service, Sales Support and Project Coordination experience.
• Thorough knowledge and demonstrated ability to use software applications such as Siebel, Giza, Team Design, CFS, Invision, Salesforce.com and Sunrise operating systems. Areas of expertise include Microsoft Excel, Word, Access, Outlook, PowerPoint, and Project Management.
Professional Experience
D T Motors, LLC- Conyers, GA 03/10- present
Service Manager
• Assist in making appointments for equipment preventative services, emergency repairs, and related customer issues.
• Maintain mechanic worksheets for billing purposes.
• Establish, maintain and organize paper and computer file records on all equipment
• Compile an estimate price and final bill of repairs for customers, and estimate the time needed for repairs.
• Responsible for timecard and wage computations, and verifying payroll data to ensure paychecks are accurate.
Business Interiors by Staples- Atlanta, GA 08/08-09/09
Senior Project Coordinator
• Assisted Sales Managers in identifying business development and "add-on" sales opportunities as they relate to a specific project.
• Facilitated and coordinated the work of multiple project teams engaged in the establishment and implementation of new projects to support the Project Manager.
• Minimized the Company exposure and risk on project(s) and ensure project documents are complete, current, and stored appropriately.
• Orchestrated order fulfillment activities for furniture projects. Ensure order package is complete with signed quotes and/or signed customer PO, signed Terms and Conditions, drawings, customer information worksheet, deposit information and any other document or paperwork to facilitate appropriate order processing and ensure SOX compliance.
• Assessed project management requirements, while recommending a sound approach or application to meet the needs of the project and client. Ensured that project deliverables satisfy project requirements.
• Maintained successful completion of projects and associated operational activities in accordance with quality, cost, work in progress and speed commitments.
• Provided assistance to sales with bid responses by researching information, pricing, negotiating with vendors or contractors and other aspects to support winning opportunities as required.
• Collaborated with project managers and design team to create and update project plans and schedules based on established project priorities and available resources, and report delays in critical path tasks to the project managers.
• Responsible for monthly and quarterly procurement and forecast reporting to support and ensure compliance to Company policies.
Corporate Environment – Atlanta, GA 03/06-05/08
Sales Support Lead
• Processed all sales quotes and orders through Team Design also managed punches and returns for Account Executives.
• Assisted created and maintained the documented Project Management Practices for the organization.
• Managed, customer service and installations for Educational facilities such as Morehouse School of Medicine and Spelman College also handled Healthcare agencies such as Grady Healthcare and Emory Hospital.
• Responsible f...
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