Brian Neal Winton
Mobile (619) 358-0695
Summary: An adaptive team-player who enjoys challenges involving complex problem solving, customer service and technology. Takes pride in producing quality work. A military veteran who works well under pressure in fast-paced environments.
Skills
• Active Directory
• Windows OS
• Microsoft Office
• Desktop Support
• Database Concepts
• Java Programing
• C#
• Visual Basic
• Technical Writing
• Mobile Phone Support
• Customer Service/Interpersonal
• Strong Troubleshooting Skills
• Complex Problem Solving
• Clear Verbal Communication
EDUCATION
University of Phoenix
• B.S. of Information Technology with a concentration in Software Engineering 01/2014
• A.A. with a concentration in Information Technology 08/2012
U.S. Navy
• Work-Center Supervisor Leadership School 08/2008
• Helicopter Technical Maintenance School 04/2005
• Sexual Harassment Awareness Training 11/2002
WORK HISTORY
Qualcomm, IT Support Analyst Intern 04/2013-06/2013
• Resolved mobile device configuration issues
• Performed basic laptop repair and setup
• Established user accounts on mobile devices and laptops
• Interacted directly with customers ensuring a positive customer experience
• Provided an excellent customer service to questions regarding Information Technology
• Took leadership roles:
• Volunteered to oversee the creation of a 1 hour presentation on military to corporate transition for veterans
• Trained 12 individuals on Prezi software
U.S. Navy (07/2002-01/2012)
Maintenance Department Supervisor 08/2011-01/2012
• Translated complex aircraft systems into layman’s terms for pilots and customers
• Completed over 20,000 communication reports over a 10-year period
Technical Writer 06/2008-08/2011
• Created a 40% reduction in product delivery time by...
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