SUMMARY OF QUALIFICATIONS/ACHIEVEMENTS
Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within an atmosphere that meets my expectations within my field of study. I work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
EDUCATION & TRAINING
ECPI University of Technology
Richmond, Va.
September 10, 2012
BS EET Electronics Engineer. Tech
Accumulative GPA: 3.87
4yr perfect attendance
Courses of study
Network Security. Windows Client and Server, Advanced Network Routing and Switching (1900s and 2600s), Logic and Design, Electric Circuits, Semiconductor Devices, Electronic Systems Applications, Digital Systems, Wireless Security, Communications Systems, Advanced UNIX Administration, Cellular Communication ,Digital Communications, Microcontrollers, Machine language, Basic programming
Work History
Toshiba Business Solutions of the Carolinas –
400 N. Main St. P.O. Box 1239.
Mt. Gilead, NC 27306.
December 4, 2012 -----present
Duties and skills
Read and interpret specifications, blueprints, schematics to determine machine settings, adjustments, installation and assembly.
Diagnosis office equipment issues using a variety of testing devices and background knowledge.
Demonstrate repair proficiency on all equipment (digital copiers, faxes, printers etc.).
Write thorough and legible service reports ensuring all times from dispatch through to completion, parts used, parts needed to order,meter reading PM counts etc
Maintain a neat and orderly car stock, requesting replacement parts/items as needed.
Utilize Network and connectivity skills
Help Desk Tech Support Agent
Connextions Inc.
4601 Corporate Drive NW Suite 115
Concord NC 28027
September 13, 2010- December 3, 2012
Duties and skills
collaborated with small team to design and implement enhancements for applications which resulted in drastic reduction of man hours needed to disposition calls
Ensured customer satisfaction by providing online and telephone technical support.
Led team in new product rollout.
Prepared and presented technical proposals for clients.
Recommended network security standards to customers
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Managed firewall, network monitoring for customers.
Worked with clients to analyze computing and network needs and installed appropriate solutions within each customer’s budget.
Implemented company policies, technical procedures and standards for preserving the integrity and security of their proprietary devices.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Strong analytic skills in troubleshooting all types of LANs and WANs
Robert’s Entertainment and Gaming Console Repair
3008 Great Falls Drive
Monroe, N.C. 2811
April 2008 – present
Duties and skills
Ensured proper installations through accurate reading of blueprints.
Led a team of 3 to perform installations and upgrades
Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations..
Provided outstanding customer service. Accurately read, understood, and carried out written instructions.
Counted and verified orders picked to ensure accuracy.
Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
Exceeded customer product expectations by maintaining equipment to product quality products.
Maintained positive relationships with all customers.
Cut, fit, and welded metal components, including plate, and structural shapes,
Planned work and determined appropriate tools and equipment.
Processed work orders and prioritized jobs.
Responsible for promoting safe and clean working environment.
Unpacked and assembled all new merchandise using variety of power tools.
Built and installed various operating systems and automated devices utilizing servos
Installation of high end stereo and television equipment
Installation of new computers on a network
Implementation of network securities
Set up of wan and LAN communications
Hughes Flooring
4312 Monroe Road
Charlotte Nc 28205
704-812-1205
February 18, 2006 – September 12, 2010
D...
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