Luis M. Pagan, CTS
PROFILE
An accomplished decision maker with steadfast technical expertise, realized through 10+ years of wide-ranging assignments, including leadership roles during multiple combat deployments where continuous planning, assessing, and execution was required to meet or exceed stated objectives, goals and missions.
PROFESSIONAL EXPERIENCE
Design Engineer
Whitlock, Ashburn, Virginia FEB 2013 – PRESENT
• Lead team projects, while maintaining positive work environment.
• Prepare proposals for design work including, sketches, and costs estimates for labor, equipment, and materials.
• Perform fieldwork, documentation, and research and drafting tasks of data as requested by clients and by project managers.
• Designing and translating drawings onto AutoCAD and/or Visio
• Act as technical A/V resource at all levels of the company.
• Performing miscellaneous job-related duties as necessary.
• Provide outstanding, high-quality customer service for all clients.
• Assist with the development of the design packages.
• Implemented audio-visual systems and coordinate with vendors and external agencies.
• Provide end-user training on new and existing equipment.
• Interacted with and provided support for government clients.
• Manage technology initiatives related to event support.
• Apply knowledge and experience to solve technical issues
AV/CAD Designer
VSGi, Mclean, Virginia MAR 2012 – FEB2013
• Designing and translating drawings onto AutoCAD
• Communicating with Engineers and installer, and troubleshooting issues that occur in the field
• Modifying drawings as directed by engineer or design coordinator.
• Performing miscellaneous job-related duties as necessary.
• Assist with equipment orders and process invoices.
• Provide outstanding, high-quality customer service for all clients.
• Assisted with the development of the design packages.
• Lead team projects, while maintaining positive work environment.
• Prepares proposals for design work including sketches and costs estimates for labor, equipment, and materials.
• Performed fieldwork, documentation, and research and drafting tasks of data as requested by clients and by project managers
Audio Visual Installer
Hoppmann Audio Visual, Chantilly, Virginia DEC 2010 – MAR 2012
● Industrial and Commercial installation of Audio and Visual equipment.
● Installation of Audio racks with DVD, wireless microphones and small network capabilities.
● Installation of Projectors and screens with lifts and motorized shades.
● Service Department , and Assisting in Drafting responsbilities, such as designing and editing drawings for customers
Electrical Apprentice
Dynalectric, Dulles, Virginia MAR 09 - DEC 10
● Industrial and Commercial buildings. Expert knowledge of fundamentals of electricity, the theory of electrical current and also practical application.
● Installing and wiring all lightning, fire Alarm, networking systems, and heating and cooling, of the buildings we construct. Installing conduit unsupervised and install panel boxes and electrical panels as well.
Supervising Agent/ Trainer/ Recruiter
American Income Life, Edison, New Jersey AUG 08 - JAN 09
Eric J. Giglione Associates
● Responsible for underwriting and application process with every Union/Credit Union member or family member interested in providing assurance to their family.
● Ensured 100% security of entire client's information and also handled sensitive information.
● Provided best quality customer service and answered all questio...
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