Information Management | Business Analysis | Document Management | Technical Support
Seeking an IT career that will provide the opportunity to utilize technical and written skills, knowledge and abilities; while broadening technical expertise and increasing Document Management and Information Management responsibilities. Skilled in contributing to technology initiatives and aligning information services with business goals to improve processes, increase reliability, maximize productivity, and introduce system efficiencies. Consistently able to drive processes and motivate cross-functional teams while working well under pressure to manage and meet multiple project deadlines. Focused and dedicated professional who is able to deliver technology training on time and according to specifications.
Areas of Expertise
Content and Records Management Continuous Process Improvement
Training and Presentations Creation Client Collaboration and Leadership Skills
Training and Presentations Delivery Strong Problem Solving Abilities
Documentum User Support and Training MS Word
SharePoint User Support and Training MS PowerPoint
Adobe LiveCycle Review Tool Support MS Excel
EDUCATION
LOYOLA UNIVERSITY NEW ORLEANS – New Orleans, LA.
Bachelor of Arts, English Writing (2007)
PROFESSIONAL EXPERIENCE
Kellogg, Brown and Root (KBR), Houston, TX (11/2010 – current)
Information Management Specialist
Responsible for coordinating the timely provisioning and implementation of all systems and tools necessary to execute the Project in line with Client requirements and KBR corporate standards.
Responsibilities also include ensuring that the systems and tools are supported by appropriate work processes and training. As IM specialist responsible for establishing the correct flow of information, data and documents between the KBR project disciplines, Client, Supplier, Contractor, and Third Parties. Specific responsibilities include the following:
Training
• Responsible for requirements gathering, business process modeling, and working closely with development team to execute implementation of RTIP subprojects.
• Meet with customers requesting non-standard change requests for SharePoint to gather requirements and assist in implementation
• Provide guidance and assistance to SQA Lead in development of test cases and execution of UAT.
• Create training material and conduct initial training roll-out for new systems initiatives
• Provide guidance, support, leadership, training and direction to the User Support Team for the support of the following RTIP Systems:
o SharePoint – Program Data Collaboration System
o Documentum – Official Project Document Repository
• Documentum Trainer for all new project users
• Provide SharePoint Training for project users
o Developed and Provide RFx Training for all users in several project countries (U.S, Saudi, Korea, Thailand, Spain, India and London)
o Developed and Maintain “Tips ‘N’ Tricks” fast alert emails for users
o Developed Quick Reference Guides for all user roles in the system
• Cross training staff in:
o SharePoint
User support, training techniques, securities and protocol and requirements gathering
o Documentum
User support, training techniques, securities and protocol and requirements gathering
o R Drive
User support, securities and access/removal
o Xnet
User support, securities and access/removal
o Portal
User support, securities and access/removal
o Roster
• User support, securities and protocol and access/removal
Reporting
• Compile Monthly report for all Information Management project staff
• Maintain User Support Logs and provide weekly and monthly metrics
• Support Xnet(External User Network Login) renewal/creation/termination
Support
• Provide Documentum access/inactivation
o Folder creation/termination
o Cabinet creation/termination
o Group creation/termination
o Security creation/termination
• Documentum User Support
• Provide user support for documentation system for all users on projectSharePoint User Support
o Security request
o Password resets
o System maintenance
o SSRS Reporting overhaul and clean up
o Request for Variance and Clarification system administration
o Request for Variance and Clarification system trainer
• Business Analyst and Focal Point for Online RFV-RFC (RFx) System (Request for Variance/Clarification)
o Developed and Provide RFx Training for all users in several project countries (U.S, Saudi, Korea, Thailand, Spain, India and London)
o Provide user support for all users
o Security creation/termination
• Adobe LiveCycle Review Tool
o LiveCycle troubleshooting with system support
o Distribute maintenance alerts
o Moderator for reviews
• Invitation to Bid Package Assistance
o Quality checks on extracted documents
o Create DVD of bid information with hyperlinks and table of contents and password encryption
o Create Delta Reports based on document updates between bids
• Company portal access/termination
• Outlook distribution access/termination
• Roster modifications/access/termination
• Overall user mobilization and demobilization of project systems
• Revision of Internal User Transfer forms
• Assisted with identification of system security breach and assisted in the plan of action, intelligence gathering and cleanup effort to correct the breach
Kellogg, Brown and Root (KBR), Houston, TX (11/2009 – 5/2013)
Documentation Management Specialist
• Responsible for routing, recording, monitoring, and expediting engineering data as required<...
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