EDUCATION
The University of Texas at El Paso August 2006- May 2011 El Paso, TX
Merit Scholarship Recipient
Miguel A. Herrera Memorial Scholarship Recipient
Metallurgical and Materials Engineering
Experience in the following process:
Scanning electron microscopy (SEM), X- ray diffraction (XRD), Optical microscopy, Metallography, Impact testing, Tensile testing, NDE Testing, Casting
Worked with the following materials:
Aluminum, Brass, Carbon Steel (1045), Cast Iron, Copper, Silicon, Steel (4340), Titanium
Freeport-McMoRan Copper & Gold Inc.- Senior Project – Spring, 2011
-Designed a model to test and prove the advantages of counter-current washing of copper slimes to increase the extraction of tellurium and other precious metals
-Presented analysis of data and its high economical return to the company and colleagues
JOB EXPERIENCE
Verizon Wireless
Bilingual Customer Service Representative - July 2014 - December 2014, El Paso, TX
-Provide individualized and innovative solutions for the needs of a diverse customer base.
-Resolve intricate customer issues regarding billing, service, sales, device-related troubleshooting, etc.
-Manage high call volume by reducing call time without compromising customer value and experience.
Clowe & Cowan of El Paso, LLC.
Sales Engineer/Sales Support- January 2012-March 2013, El Paso, TX
-Generated material data submittal packages for both private and municipal utility projects.
-Generated AutoCAD drawings for instrumentation, control valves and pump systems.
-Performed utility material take-offs and generated quotation packages for both private and municipal projects.
-Held product knowledge training seminars for contractors, municipalities and engineers.
-Held specification approval for new products lines in front of municipalities and engineering firms.
-Developed safety program and held safety meetings to create a ...
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