Brian O’Neil McLean
807 S. Taylor St. Goldsboro, NC 27530 (PH) 252-864-4444
SUMMARY OF QUALIFICATIONS
• 10+ years business operations, electronic installations, field service, manufacturing, engineering duties and process improvements validating products and documentations for government projects
• Technical writer validating SOP’s , electro-mechanical equipment and cGMP’s documents keeping them in compliance for ISO auditing and employee training enhancing production efficiency by 10%
• ISO Certificate of Training for internal and external auditing products and processes working with Corrective Action Preventive Action (CAPA) teams
• Decreased customer complaints in field defects over 20% while working independently by analyzing data using statistical process control (SPC) charts assisting in root cause analysis(RCA) in quality
• Eliminated quality defects by a 43% reduction of test failures due to contamination in products
• Liaison for cross-functional departments increasing productivity delivering quality products overseeing processes and recommending product dispositions
• Conducted Quality Training enhancing employee’s knowledge, understanding of processes, and sign-off validation of documents
• Operations/Quality Management
• Government Customer Relations
• Product/Documentation Validation
• Project Planning
• Statistical Analysis
• Technical Writing
• Supply Chain Relations
• Continuous Improvement Processes
EDUCATION
Certified Manager of Quality Organizational Excellence Expected Date March 1, 2014
Master of Business Administration Graduated 12/2007
American InterContinental University Buckhead, GA
Concentration: Operations Management GPA 3.75 on 4.0 Scale
Bachelor of Science in Industrial Technology Manufacturing Systems Graduated 05/1999
North Carolina Agricultural and Technical State University GPA 3.0 Greensboro, NC
PROFESSIONAL EXPERIENCE
Quality Assurance Manager July 2013-Present
Raleigh Precision Products Kenly, NC
• Manage Quality Assurance records including procedures, forms, inspection reports, first run part summaries, and validating standard operating procedures for high volume manufacturing plastic injection molding products and procedures for 24 hour operations
• Develop, implement, and maintain procedures for inspecting raw material
• Conduct inspections and product reviews to ensure consistent adherence to standards in accordance with cost, quality, and quantity specifications
• Assist with planning and budget preparation
• Define production processes and train staff personnel to adhere to the Standard Operating Procedures (SOP’s) and Good Manufacturing Practices (GMP)
• Technical writer for enhancing procedures and correcting engineering change orders relaying information to respected parties decreasing quality issues to enhance production efficiency
• Participate in vendor/supplier meetings and customer visits to address any quality issues and prevent re-occurrences delivering thorough investigations for Supplier Corrective Action Reports
Brian O’Neil McLean (PH) 252-864-4444
Operations Manager/Owner October 2011-April 2013
EmbroidMe (Franchisee-World’s Largest Embroidery Franchise) Greenville, NC
• Manage and supervise production output exceeding our ten business day turn-around policy by two days enhancing the efficiency of quality procedures to reduce defects in garments for customer satisfaction for brand awareness of each project on business to business sales
• Negotiate contracts with business leaders with fortune 500 companies, major restaurants, government, and schools while building new contracts and customer retention increasing customer base by 15% each month by marketing from starting a new business from zero to over $100K in sales within the first ten months by using project analysis management skills
• Provide technical support and repair for maintenance of equipment and calibrating machinery making sure there is minimum or no down time for production
• Increase customer morale by thoroughly processing orders to customer specifications reducing communication failures by increasing customer awareness by art approval detail, sketch approval, email approval, and sew-out approval before production which initiates customer engagement
• Direct P&L responsibilities making adjustments while directing leadership to employees and using ADP payroll software to record employees time
• Facilitate coordination between suppliers and vendors negotiating accounts for purchased goods
• Oversee quality of products and projects being made with 100% inspection of every item produced which eliminates non-conforming items validating processes
• Responsible for sales, marketing, and the creativity of goods sold which produces the retention rate by implementing Monogram Mondays and Same-day-Service Saturdays which increases the bottom line for business to business sales
• Liaison with corporate management from West Palm Beach, Florida assisting the development of strategic plans for operational activity
Quality Assurance 2010-2011
AAR Corporation Goldsboro, NC
• “Bright Idea” recipient on cost savings to the company and implementing ideas and products causing production efficiency to increase by 10% through analyzing processes
• Select products for tests at specified stages in production process and test products for variety of qualities such as Geometric Dimensioning and Tolerances (GD&T), performance, electrical and chemical characteristics
• Conduct receiving, in-process, and final inspections for compliance to specifications, blue prints, drawings and work instructions in order to evaluate any non-conformances or discrepancies
• Ensure compliance with ISO and assigned governmental and divisional quality policies, programs, plans, and procedures by testing functional requirements by system protocols
• Work with minimal supervision carrying out assignments and troubleshot manufacturing issues as they arise recommending any dispositions to maximize flow of production not compromising the quality of our products for the military government Mobility Systems in all departments
Quality Assurance Specialist (Management) 2005- 2009
Waukesha Electric Systems/SPX Corporation, Goldsboro, NC
• Interfaced with field service installations, suppliers, engineering, manufacturing, customers, planning, purchasing and shipping to communicate discrepancies for customer’s warr...
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