EDUCATION
Illinois Institute of Technology
Bachelor of Science in Industrial Technology and Management, GPA: 3.1, 05/2013
WORK EXPERIENCE
Premise Technician AT&T
December 2011- Present Chicago, Illinois
• Provide leadership and on the job coaching of 1-15 or more newly hired technicians monthly
• Create and implement surveys and classes to increase technician efficiency and safety
• Responsible for handling multiple final resolution and complex troubleshooting projects on a weekly basis
• Consistently exceed monthly organization goals for work efficiency and customer satisfaction
• Educate customers on AT&T service features and functionality
Summer Lab Intern Underwriters Laboratories Inc.
June 2011- August 2011 Northbrook, Illinois
• Setup and performed a variety of product testing requiring a working knowledge of engineering and scientific fundamentals with minimal supervision
• Examined test samples, read measuring instruments while following operational instructions
• Provided accurate and detailed feedback on laboratory procedures and testing issues daily
• Analyzed test performance using proprietary software
• Assisted other interns with test methods while managing and completing product tests designated to me
Journeyman Communications Electrician IBEW Local 134
May 2006- May 2011 Chicago, Illinois
• Tested and troubleshot communication, fire alarm and security systems and related equipment
• Pa...
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