QUALIFICATIONS
• Four years as a computer professional.
• Productive self-starter with a strong work ethic; consistently achieve goals.
• Proven experience in network/hardware/operating system troubleshooting, PC assembly, system integration, technical support, biometric scanners, and customer service helpdesk.
SKILLS
Operating systems Programming languages Networking Software
Windows xp Java Cicso Switches Word
Windows 7 Java Script Lan Exel
Windows 8 Python Cabling Dreamweaver
Windows server 08 Html Ethernet Ecplispe
MAC OS TCP/IP
PROFESSIONAL EXPERIENCE
Technical Customer Service Representative, University Of Illinois at Chicago, 2010-2014
• Technical Customer Service Representative, UIC Help Desk
• Provided technical customer support for the college of medicine at UIC, including first- and second-level network troubleshooting.
• Determined whether problems were due to connectivity or if they were higher layer problems.
• Dispatched technician to site if necessary.
• Determined if routing loops were occurring and if so, escalated to second level.
• Do...
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