Quality Manager
Problem Solving • Quality System Implementation • Advanced Quality Planning
Quality manager with a proven ability to implement and manage quality systems. Skilled in identifying, investigating, and solving problems to resolve customer concerns. Over 9 years of experience working in a fast paced automotive environment while leading cross functional teams. Excellent communication skills and fluent in Spanish. Well versed in quality and environmental management systems, as well as product and process development. Experienced managing multiple projects and advanced quality planning.
Key Strengths:
• Project Management • Root Cause Analysis
• Customer Relationships • Systems Implementation
• APQP/PPAP • ISO9001/TS16949/ISO14001
Professional Experience
TTP Tech, Tecumseh, MI
Quality Manager, Mar 2011 - Present
Lead and manage growing quality department for company that grew 300% in sales over a 3 year period
Develop and implement TS16949 QMS and ISO14001 EMS
Coordinate problem solving on designated programs for internal and external concern resolution
Supervise one quality engineer and five quality inspectors
Review and respond to customer early claim warranty returns to address potential emerging quality issues
Lead cross functional team APQP meetings
Tecumseh Thermoplastics, Tecumseh, MI
Quality Manager, July 2008 – Mar 2011
Tasked with rebuilding quality department by new ownership to maintain customer relationships
Developed and implemented ISO9001 QMS
Responded to customer complaints using 8D problem solving approach
Trained associates on customer requirements, inspection methods, defect recognition and how to look for quality problems
GD&T, MSA, FMEA, Control Plans, PPAP, SPC, and Continuous Improvement
Lenawee Precision Plastics, Tecumseh, MI
Production Manager, May 2005 – July 2008
Managed inventory, personnel, and equipment requirements to produce parts that filled customer demand JIT
Scheduled operators and presses to level load production and reduce spikes in overtime while meeting customer requirements
Negotiated pricing for all new materials purchased
Maintained min/max inventory levels for all materials, components, in process goods, and finished goods
Completed quotes for all customer RFQs
Lenawee Precision Plastics, Tecumseh, MI
Environmental Manager, Feb 2005 – July 2008
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