SUMMARY
A self motivated, well-organized, and resourceful engineer with over 10 years of solid experience in Web based system/software application Testing, Software Quality Assurance, Systems Testing, and Product Support for Educational Wireless Network, Healthcare Revenue cycle management, Network Telecommunication, Data Communication and Unified Communications. Possess hand-on experience with different phases of product development life cycle, demonstrates extensive knowledge of testing methodology, and perform well as an individual or as a member of a team.
TECHNICAL SKILLS
Technology: Wired/Wireless Networks, Healthcare Revenue cycle management, VoIP, IP-PBX, Data Communication and Unified Communications
Protocols: SIP, TCP/IP, SS7, ISDN, GSM, CDMA, DHCP, RADIUS, Bluetooth, and Push-To-Talk
Testing Equipments/Tools: Business Logic Management, Quick Test Profession, Ameritech Crescendo Bulk Call Generator, Ethereal/Wireshark, SolarWinds.Net (TFTP Server)
Scripting and Programming Languages: Visual Basic, SQL, UNIX, JavaScript, PHP and MySQL
Design Methodology: Unified Modeling Language (UML), Object Oriented Analysis/Design/ Programming
Operating System: UNIX, Sun Solaris, Linux, DOS, Windows 98/NT/2000/Me/XP, Win Mobile
Database and Web Technologies: SQL Server, HTML, Front Page, DHTML, CSS, Flash, and others (MS Excel, MS Access), Quality Center Management (QC)
EXPERIENCE
Network Connectivity Test Engineer
Texas Instruments, Dallas, Texas 2012 to 2013
Responsible for testing network connectivity of TI educational wireless and wired network systems which include Access Points, Calculators, and desktop applications
- Utilizing Web User Interface desktop application to perform feature and functional tests to ensure all the existing and new features function as expected
- Testing 802.11g/n wireless networks’ connectivity between TI-Navigators (educational web-based desktop software applications) and devices
- Troubleshooting and performance analysis of hardware/firmware (802.11x access points, hubs) and related PCs software issues
- Performing USB, UDP and TCP data tests, system, stress, performance and reliability tests to ensure the connectivity and stability of wireless networks
- Setting up wired and wireless network systems. Performing file transfer, firmware and OS upgrades to all components of the NW that includes APs, Calculators, and desktop applications
- Validating network authentication and wireless security protocols e.g. WPA, DHCP, and RADIUS upon connection of TI wireless handheld devices
- Creating and executing test cases defined in the test strategy for the products/projects
- Assisting on writing and running test scripts for test automation suits
- Providing periodic status reports and issues on progress in assigned test areas
QA Analysis 2008 to 2010
Medassets, Plano, Texas
Responsible for testing and analyzing Web based system/software application over Medassets healthcare provider’s Revenue Cycle Management Products (Claim Management, Collection Management, and Denial Management applications). Representative accomplishments include:
- Reviewed and analyzed Requirements, Functional Design, and Use Case design documents for the following system applications:
Collection Management: Allows users to manage the full collections process from time of billing through insurance collections, underpay processing, patient collections, and bad debt write-off.
Claim Management: Electronic claims processing and claims management solution that provides efficiencies throughout the entire revenue cycle.
Denial Management: Identify and account for all payer denials and target problem areas that affect the bottom line to assure collection of all receivables due from payers.
- Developed detailed Test Plans, Test Scenarios, and expected results based on the requirements and user’s cases
- Executed test cases to assess the condition and quality of software builds, bug fixes, and releases. This includes functional, system, and regression testing. Validated resolutions and system improvement…
- Documented and report defects, issues and enhancements using defect tracking tools and the target process
- Participated in team product demo, presentation, and involved in training and knowledge transfer to other members of the team.
Systems Test Engineer 2006 to 2008
Aastra Intecom, Frisco, Texas
Responsible for testing and supporting SIP/TCP/IP based telephony products (Call Processing, Web User Interface, and the Application-based for ACD Call Center, Web Video Audio Conferencing). Developed test plan and execute functional testing, load and stress testing. Performed integration and negative testing for SIP/VoIP and legacy telecommunication products; also other IP-based communications systems including SIP Servers, Media Gateways, IP-PBX, ACD, SIP phones, and SIP wireless products. Representative accomplishments include:
- Setup test beds and perform testing for SIP/IP-PBX and advanced productivity software applications, including the Unified Communications, Web Video Audio Conferencing and the Contact Center solutions.
- Worked with the Development team and the System Integration team to ensure testability of the software, hardware and the network database configurations.
- Used in-house developed automated test tools and 3rd party vendor products to perform load testing and traffic testing.
- Documented and kept track of the diagnosed defects and validated the resolutions.
- Provided technical support and interfaced with the customers to resolve technical issues.
- Participated in weekly review meetings with customers and product development teams.
- Prepared presentation slides and provided training sessions on SIP protocol and TCP/IP Overview to other staff members.
Software Test Engineer 2004 to 2006
Samsung Telecommunications, Rich...
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