Solution Engineer
I am a seasoned professional seeking a challenging Networks Engineer position with strong focus on Datacenter and Enterprise networks. I bring expertise in the operation and troubleshooting of Cisco, VMware, and NetApp systems, powering private and public virtualization infrastructures.
Education:
Devry University, Decatur GA
Associate of Applied Science in Network System Administration
Certification:
Cisco Certified Networks Associate (CCNA)
VMware VCP-DV Validation# 65756455
VMware Technical Sales Professional
*I am currently preparing for CCNP
Completed 642-813 Switch exam
Professional Experience:
Source Support Services, Inc. Solution Engineer 04/13 – Present
• Perform configuration and deployment for Cisco, VMware, NetApp, and Huawei devices, as needed within the network design.
• Responsible of keeping up with engineer-level certifications for Cisco, VMware, NetApp, and Huawei solutions.
• Responsible for training of helpdesk Level2 and Level 1 staff for networking and virtualization support engagements.
• Provide technical sales support for VMware SMB and medium-sized VAR opportunities, leading up to the sale of IT solutions.
• Good working knowledge of Layer 1 through Layer 3 networking protocols, including RSTP, MST, HSRP, GLBP, VRRP, OSPF, BGP, EIGRP and more.
• Good working knowledge with ASA 5500 and ASA5500x firewall/IPS systems.
• Good working knowledge with VMware vSphere 5.1 with vCenter management.
Good working knowledge with NetApp FAS storage units, using NFS, CIFS, and iSCSI storage protocols.
Source Support Services, Inc. Help Desk engineer 08/12 – 04/13
• Provide hardware warranty support to partners such as: Nutanix, Penguin, Senaca Data, Whiptail, NEI, Iceweb, Bold data, Gnodal and Huawei.
• Handle each case from cradle to grave from diagnosing issues, ship out new parts, hire an independent contractor to dispatch onsite, assist the field engineer with any issue arises, meeting SLA, ensure the issue has been resolved and confirmed with our clients for satisfaction.
• Coordination and logistics of replacement parts as well as scheduling and coordination of onsite repair of equipment, also determine best way to immediately fix hardware issues.
• Use critical skills to meet or exceed whether 4Hr, Next day or Next Business day SLAs.
Lodgenet Interactive, Inc Network Support Tier 3 3/11-08/12
• Configured, tested and troubleshot various networking devices before deployment, including Linux-base Servers, Routers, switches, firewall, Dslams , WAP , CMTS : (Cisco, Dell, HP, Motorola , Paradyne, Ruckus ,Netopia , Merlot, Renaisis, Tut)
• Monitor 24/7 Lodgenet network system using WhatsUp Gold.
• Resolved and escalated system alerts issues appropriately from start to completion.
• Performed system maintenance to proactively tune various network issues prior to ...
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