FIELD SERVICE & APPLICATIONS ENGINEER
Energetic Service and Applications Professional with solid experience supporting Manufacturing Engineers/Technicians and interacting with customers on site to maximize equipment operation, maintenance and repair. Skilled at troubleshooting complex issues, training customers’ Technical Staff to ensure equipment uptime, and cultivating relationships that assure customer satisfaction. Known for collaborating across departments to promptly resolve issues and for streamlining processes to increase productivity. Fluent in Spanish and English.
TECHNICAL
Manman database Baan database Windows
MS Office, Excel Basic Programming OS2
Oscilloscopes Signal Generators Multi-Meters
Lasers Optics Spectrometers
Monochrometers Robotics
PROFESSIONAL EXPERIENCE
RUDOLPH TECHNOLOGIES, Rio Rancho, NM
Field Applications Engineer 2010 - 2014
Dedicated Applications Engineer at Intel providing support for Implant, Diffusion, and CMP process areas for 10 300mm S300 metrology systems used for thin film thickness monitoring. Assisted customers with technical questions related to products and their applications. Subject Matter Expert on site to coordinate with FSE’s to maintain highest tool availability, and provide solutions to quickly resolve hardware issues. Collaborated with Rudolph Engineers and customer Equipment Owners/Technicians to modify tool, maintain tool repeatability and white paper requirements. Coordinated escalations to provide in depth technical responses to customer.
• Ensured tool repeatability and quality by performing tool matching to maintain targeting of customer monitor wafers and collaborated with customer on revising SPC and round-robin data to adjust targeting
• Ensured new systems and upgrades for new process technology ramps were properly re-qualified to guarantee equipment reliability
• Provided faster throughput by providing customer with small recipe development to support current process needs and occasional recipe optimization
• Provided training for FSE’s and customer technicians to perform minor matching on weekends to ensure maximum efficiency
• Reduced downtime from 24 hours to an immediate response by expanding her responsibility to include hardware adjustments
• As FSE onsite supported the development of matching procedures, installation and troubleshooting prototype for the Stress/Bow system, enabling it to be installed in all other factories
• A trusted Engineer, requested by customer to be the only FSE and Applications Engineer on site responsible for 13 tools
Field Service Engineer at Intel 2002 - 2010
Maintained 11 300mm Ellipsometry and 2 Stress/Bow systems. Repaired and realigned various elements within the tool utilizing vacuum systems, robotics, pneumatics, and electronics. Attended daily meetings with customer to prioritize their needs. Worked with Rudolph Technical Support by phone and e-mail to resolve more complex issues. Performed software installations and software upgrades. Filed failure report for failed components and shipped parts back to vendor.
• Performed preventive maintenance in timely manner to maintain high percentage average availability, 95+%, on all 11 systems
• Installed 2 tool sets in under 1 month each and qualified all 11 systems
• Submitted detailed failure analysis service reports when equipment required repair to enable vendor to prevent future problems
• Supported customer Technician learning by providing on the job training once they were trained at Rudolph headquarters
EMCORE, Albuquerque, NM
Test Technician 2001 - 2002
Maintained complex high-speed fiber opti...
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