Summary: Customer-focused service engineer with two years of field experience
servicing analytical instrumentation
Education: Bachelor of Science Optical Engineering May 2011
Rose-Hulman Institute of Technology
Optical Communication Certificate
Experience: ISS Inc Champaign, IL
Field Service Engineer June 2011 – July 2013
-Conduct system installations, demonstrations, and service worldwide
-Train lab members on software, instrumentation, and applications
-Assist customers via phone and email
-Diagnose and repair malfunctioning instruments and components
-Document instrument performance and service activity
-Comply with ISO 9001 QM system
Rose-Hulman Institute of Technology Terre Haute, IN
Senior Design Team Member September 2010 – February 2011
-Design an inspection tool to analyze the final 15 μm of a razor blade
-Ensure de...
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