I am a motivated recent graduate who wants nothing more than to utilize my skills and education in a full-time, entry-level position within the environmental and/or geological fields.
EDUCATION
Clemson University Clemson, South Carolina
•Graduated August 9, 2013 with Master of Science (M.S.) in Hydrogeology
•GPA 3.88 on a 4.0 scale
Austin Peay State University Clarksville, Tennessee
•Graduated May 7, 2010 with Bachelor of Science (B.S) in Geology
•Minored in Geographic Information Systems (GIS)
•Cum Laude with GPA 3.64 on a 4.0 scale
WORK EXPERIENCE
The Riverview Inn March 9, 2014 to Present
•Guest Services and Night Auditor
•Assist guests with check-in/check-out procedures and provide further assistance and information as necessary with intensive use of interpersonal soft skills
•Perform end-of-day procedures in the computer system to settle guest bills and prepare reports that are utilized in accounting for the day’s revenue in a formula-driven Excel spreadsheet
•Maintain strict confidentiality of guests’ personal and financial information
•Accurately and efficiently handle large transactions in multiple payment methods, including cash
•Responsible for counting the safe/cash drawer and keeping track of various keys for the property
Convergys Corporation October 2013 to January 2014
•Customer Service and Problem Resolution Representative II
•Assisted AT&T business customers with products, services, and billing as an account manager via multi-line telephone interface using a compliment of 10+ proprietary software systems
•Provided excellent customer service with advanced soft skills while multi-tasking within the systems
•Maintained strict adherence to ID policy for the protection of customer accounts and information
Montgomery County Building & Codes June 2008 to August 2008
•Student Intern for the Department of Stormwater Management
•Utilized a Trimble GeoXT portable computer with ArcPad 7 software to collect positional data for subdivision stormwater-handling structures and downloaded this data to the main office computer for use with ArcGIS software
•Compared existing stormwater structures to those in the original subdivision plans for consistency
•Maintained professional relations with developers, construction workers, and property owners
•Presented findings in accurate, detailed reports to supervisor for any necessary further actions
Quebecor World, Inc. March 2005 to April 2005
•Bindery Technician
•Manually fed stacks of unbound magazine pages into bindery machine chutes, making minor adjustments to machinery as necessary
•Maintained strict confidence regarding printed material that was yet to be released to the public
Lowe’s Home Improvement Warehouse June 2000 to February 2005
•Cashier, Stockperson, and Customer Service Associate
•Communicated with and assisted customers, contractors, and other team members
•Tracked merchandise and made sales within the company computer system
•Unloaded new stock from trucks and placed it appropriately in...
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