PROFESSIONAL SUMMARY
Experienced and knowledgeable; Technical Writer, Logistic Document Analyst, Maintenance Technician, Support Engineer, Building/Site Manager, Publication Manager, and Program Manager. Author, write, and edit MS Word paper manuals, XLM paper manuals, EMS-NG paper and IETM manuals. Utilize MS Word 98-2013, MS LYNC, Office 365, Excel 98-2013, MS Project 2010, Adobe Acrobat 11, Arbortext 5.3, 5.4, and 6.0, EMS-NG viewer, EMS-NG publisher, FrameMaker 6.0 w/SGML, SharePoint, WebEx, and CMS Windchill for creating manuals. Experienced trainer of employees on company processes and setting up a writing tasks or procedure in XML or word format. Four Level to Two Level Phase One and Two Level Phase Two conversions. Thorough working knowledge and understanding of required MIL-STD Publications for conformance of manuals. Proficient working knowledge of multiple manual types used for Government Military Vehicles.
SKILLS SUMMARY
Technical Writing
• Expertise in planning, organizing, writing, preparing, and editing technical publications and product support literature for military vehicles operations and maintenance.
• Research and interpret engineering schematics, technical design specifications, interface design, design diagrams and test specifications into instructional manuals and training curriculum.
• Design graphical images, flow charts, and diagrams for inclusion in documentation. Create web-based or paper manuals through use of check-out / check-in with Windchill / Windows Internet Explorer.
• Thorough working knowledge of MIL-STD PUBs; MIL-STD-40051-1 and 2, change 2 and 3, MIL-HDBK-1222C change 3, MIL-HDBK-2361D, MIL-STD-3001, MIL-STD-38784, AR 25-30, MIL-STD-40051-2A and 2B, TB 750-93-1 for conformance of manual.
• Proficient working knowledge of multiple manual types: Operators, Maintenance, Sustainment, RPSTLs, NMWRs, and DMWRs manuals, and ECP and MWO incorporation.
Project / Program Management
• Execute all phases of program management from start of work to developing program estimates through to progress tracking and completion of final verification.
• Provide responsive customer support throughout project / program development, implementation, and production phases.
• Track and control project / program compliance progress through enforcement of specifications, schedules, and procedures.
• Travel extensively nationwide to client location and check on project status, participate in onsite meetings, discuss current issues, evaluated personnel schedules and ensure achievement of deadlines.
• Consistently recognized for going "above and beyond" to complete projects on time and within budgets.
• Maintain an “open door” policy for team members to talk about any issues or problems “personal or work related” they may have to resolve them with quick resolutions.
Team Leadership
• Direct, review, and track performance of technical writing and Illustrator teams operating remotely at various customer nationwide locations.
• Assess daily performance output, monitor workloads, and assign / reassign workloads according to deadlines.
• Guide team members on specific objectives, complex features of assignments, and possible solutions or results.
• Maintain "open door" policy ensuring quickly resolution of problems and all ideas.
Automotive Skills
• Michigan Certified in Auto Engine Repair, Front End and Steering, and Heating and Air Conditioning.
• Experience with Military Diesel Engines, Transmissions, Medium Duty vehicles, chassis, suspension, brakes, front and rear axles and transfer case w/ PTO.
• Extensive experience and knowledge of using hand tools, hydraulic tools and lifts, air tools, engineering drawings, schematics, and blueprints.
• Experience working with MIG welding, light Hi-lo driving, fabrication, and light TIG welding.
PROFESSIONAL EXPERIENCE
Unified Business Technologies, Inc. (UBT) (Direct); Troy, MI Nov 14, 2013 to Mar 11, 2014
Sr. Technical Publication Program Manager / Technical Writer
• Conduct interviews with upper management for prospective candidates, assist in hiring of new employees, assist in firing/terminating employees, discipline employee when necessary, provide guidance, training, monitoring, evaluating work performance, employee reviews, approve timecards, and listen to employees that may be having some issues. Have an open door policy of office for all employees for anything.
• Research product software/hardware, workstations, laptops, monitors, power supplies, monitor stands, and accessories necessary for use to start on project. Receive estimates from multiple suppliers for products and assist with decision and purchase of products necessary to perform job properly.
• Attend meetings on-site or at customers, Start of Work Meetings, Validations and Verifications as required.
• Provide daily supervision and direction for divisional programs work flow, coordinate production with Team Leads for illustration and writing and coordinate with customer on daily progress.
• Track and control project/program compliance progress with specifications, schedules, and procedures. Implement and document job change specifications/requirements during course of production.
• Provided quick resolutions with compatibility issues between customer’s software to our operating systems by researching and talking with customer to get issues resolved without compromising project deadlines.
• Review schedule modification with customer, team leads, team members, and senior management. Talk over personnel schedules and meeting deadlines. Visit customer facility when necessary to talk over any issues.
• Provide responsive customer support throughout project/program development, implementation, and production phases. Schedule and route customer input through appropriate production functions.
• Assist projects with technical writing, validating, authoring, editing, quality control/assurance, and anything necessary to complete the project and get it delivered to customer on time. Worked above and beyond the call of duty by working unrecorded extra hours to get the job done.
• Project worked on; Navistar MAXXPRO DASH ISS Operator Manual for Objective Gunner Protection Kit (OGPK) M1235A4 and Common Remotely Operated Weapons Station (CROWS) M1235A5.
• Attend daily internal meetings with Team Leads Writer/Illustrator and upper management to talk about daily schedules, source data and illustrations issues, stoppage of work issues, employee issues, and overall schedule deadlines.
• Research new product information to improve company awareness of different software/hardware or machines used to expand knowledge and assist in increasing more business within the Technical Publications section of company.
• Search government websites for possible new projects for Technical Publications section of company, research requirements to do posting, fill out any questionnaires with what company information I had access to and pass information onto upper management for consideration.
• Maintain an “open door” policy for team m...
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