Profile: Versatile IT professional with strong troubleshooting skills. Able to quickly pick up new skills and knowledge. Capable of explaining complex concepts in easy-to-understand terms.
Specialized Skills:
Information Technology
• Experienced in Help Desk Customer Service and Support
• Able to utilize different tools and techniques to troubleshoot hardware and software issues
• Server and client systems administration
• Stays current on technology and industry trends
Programming
• Program Microprocessors using Assembly Language
• Program PLC’s using Ladder Logic Language(LLL)
• Basic Programming in “C”
Electronic Circuits
• Evaluate, analyze, and re-engineer circuitry to improve equipment performance.
• Read and understand electrical/electronic schematics.
• Assemble circuitry according to engineering instructions and technical manuals.
• Design and test electronic circuits using MultiSim 11.0.
• Test and repair single and multi-layer printed circuit boards.
• Proficient in performing electronic soldering and de-soldering, including small surface mount.
• Use electronic test equipment to analyze and troubleshoot electronic circuits.
• Effectively and correctly operate electronic lab equipment including:
o Oscilloscope
o Power Supply
o Digital Multi-meter (DMM)
o Frequency/Wave-form Generators
Communications
• Maintain and troubleshoot communication circuits, including:
o AM and FM circuit
o Computer power supplies
o Mother Boards
o Hard drives
o Central Processing Units (CPUs)
Work Experience:
(1/2014-present)
• Truck Driving, responsibilities including but not limited to:
o Long distance over the road and Local Delivery
o Transportation and storage of varying loads including Hazmat, Oversize loads, Explosives, Corrosives, and construction materials.
o Installation, maintenance, and troubleshooting of Truck Radios and electrical systems.
o Maintenance and troubleshooting of truck drive train and associated systems.
(12/2011-03/2013)
• Alliance Group Technologies as a Process Control Engineer
o Remote and onsite Help Desk service and support for the U.S. Steel Corporation.
o Customer support and issues tracked using US Steel proprietary job ticketing system.
o User account and email administration, support, and technical training.
o Server Administration and maintenance.
o Remote Administration and troubleshooting using LANDesk Software Suite.
o In addition to administrative applications facility wide, supported propriet...
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