SKILLS: Secret Security Clearance
Proficient in: Microsoft Office, Matlab, and MicroStrategy Business Analytics
Skilled in: STK, ANSYS, AutoCad, Inventor, C++, Python, ArcGIS, ESRI, and SQL
EDUCATION: Virginia Polytechnic Institute and State University – Blacksburg, VA
Master of Science, Aerospace Engineering May 2013
• Concentration in Orbital Mechanics and Dynamics
Bachelor of Science, Aerospace Engineering May 2012
Thomas Jefferson High School for Science and Technology – Alexandria, VA June 2008
EXPERIENCE: MicroStrategy Inc. – Tysons Corner, Virginia
Technical Support Engineer July 2013- Present
• Integral member of the Web and Mobile team troubleshooting Web and Mobile Server issues and interfacing 3rd party software such as ESRI and Google maps.
• Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies that include solutions for web, mobile, cloud and database management.
• Create original documentation to add to the MicroStrategy Knowledge Base for internal and external clientele.
• Assist team members to improve troubleshooting and issue resolution time.
• Earned a 96% achievement rating at the end of the 2013 year.
• Successfully handled and completed multiple escalations and patch requests for high priority customers.
Systems Planning and Analysis - Alexandria, Virginia
Technical Analysis Engineer Intern June-August 2012
• Member of the Strategic Systems Analysis Group focused on providing support for the Navy Strategic Systems Programs.
• Executed missile trajectory simulations and tests.
• Optimized and updated company-built trajectory software and improved performance by over 100%
• Performed drag analysis on accelerating symmetrical and asymmetrical objects.
• Calculated and...
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